Complete PCI Compliance Requirements for Your Fiserv Account

Last updated: November 9, 2026

All businesses that process credit card payments must comply with PCI DSS (Payment Card Industry Data Security Standards). Compliance ensures that your business is handling customer payment data securely.

With Fiserv (formerly CloverConnect), every merchant account must complete an annual PCI survey. If the survey is not completed, you may be charged non-compliance fees.

This article explains how to complete your PCI survey and get support if needed.

Before You Start

  • Have your Merchant ID ready.

  • Be prepared to answer basic security questions about your business network, devices, and payment processes.

  • Know who in your business is responsible for IT/security.

How to Complete the PCI Survey

  1. Check Your Email

    • You should receive an email from donotreply@cardpointe.com with a link to the PCI survey.

    • [Insert Screenshot – Example PCI compliance email from CardPointe]

  2. Find the Survey in CardPointe (if email is missing)

    • Log into CardPointe.

    • Go to the Security section.

    • Look for the link to the PCI survey.

  3. Call Viking Cloud for Help

    • Phone: 877-257-0239

    • Ask for the “fast track SAQ” (Self-Assessment Questionnaire).

    • A Viking Cloud representative will walk you through the survey over the phone.

    • This usually takes about 15 minutes.

  4. Complete and Submit the Survey

    • Once submitted, your compliance status will be updated automatically in CardPointe.

    • Save your confirmation for your records.

Why PCI Compliance Matters

  • Avoids monthly non-compliance fees from Fiserv.

  • Protects your business from liability in the event of a data breach.

  • Builds trust with your customers by keeping their payment data safe.

TIP: Mark your calendar each year when you complete PCI compliance so you don’t miss the renewal window.

When to Contact Support

  • If you cannot locate the survey link in CardPointe.

  • If your compliance status does not update after completion.

Who to Contact:

  • Viking Cloud for survey completion help: 877-257-0239

  • ServiceCorePay for login issues or account questions: servicecorepay@servicecore.com