Mobile App Minimum System Requirements & Supported Devices

Last updated: November 10, 2026

The ServiceCore Mobile App app works on a wide range of phones and tablets, but the newest version needs newer phone software than before. Most devices in use today already meet the requirements.

This article covers the minimum operating system your device needs, which specific devices can’t run the app, and how to check your device’s software version.

Before You Start

Here are a few things to know before you continue:

  • The ServiceCore Mobile App is only meant for Drivers and should not be used by Admins or Office Staff.

  • You will need a smart phone or tablet to use the app.

  • Tablets are supported, and the app runs in portrait.

  • Android devices need Google Play installed. This comes built in on almost every Android phone and tablet.

  • If you still need to download the app to your device, we suggest reviewing this article.

  • If you are having issues downloading the app, please review our troubleshooting tips.

Minimum System Requirements

Your device needs to be on one of these OS versions to run the app:

 

iPhone

iPad

Android

Minimum software

iOS 16.4

iPadOS 16.4

Android 7.0

Oldest supported models

iPhone 8, iPhone 8 Plus, iPhone X, iPhone SE (2nd generation)

iPad (5th generation), iPad mini (5th generation), iPad Air (3rd generation), every iPad Pro

Any phone or tablet running Android 7.0 or newer

Also needs

—

—

Google Play

Where to get it

App Store

App Store

Google Play

Devices That Won’t Work 

A handful of older devices can’t update far enough to meet the new requirements and will need to be replaced to keep using the app. 

 

Device type

Models

Why

iPhone

iPhone 7 and 7 Plus, iPhone 6s and 6s Plus, iPhone SE (1st generation), and anything older

These stop at iOS 15 and can’t reach 16.4.

iPod touch

All models

The last iPod touch update stops at iOS 15.

iPad

iPad Air 2 and older, iPad mini 4 and older, iPad (4th generation) and older

These stop at iPadOS 15 or earlier.

Older Android

Android 6.0 and older, for example Samsung Galaxy S5, Galaxy Note 4, Google Nexus 5, Moto G (3rd generation)

These phones never received Android 7.0.

Android without Google Play

Amazon Fire tablets, and Huawei phones and tablets released since mid-2019

The app needs Google Play and Google Play services for maps and GPS location.

Finding Your OS Version

Android

Instructions may vary based on your specific device model. For detailed steps, refer to your device's user manual. Alternatively, you can find general guidance here: Check & Update Your Android Version.

iOS

To find the software version on your iPhone, iPad, or iPod, follow these steps: Find the Software Version on Your iPhone, iPad, or iPod.

Update Your iPhone or iPad for Free 

If your iPhone or iPad is on iOS 16.0, 16.1, 16.2, or 16.3, you don’t need a new device. A free software update gets you to 16.4 or later.

  1. Open the Settings app.

  2. Open "General".

  3. Tap "Software Update".

  4. Select "Update Now", if an update is available.

Every device that runs iOS 16 can update to 16.4 or later.

Enable Automatic Updates

It's best to enable automatic updates, especially when your device is connected to Wi-Fi:

Android

  1. Open the "Google Play Store" app.

  2. Tap your profile icon in the top-right corner.

  3. Tap "Settings."

  4. Select "Network Preferences."

  5. Tap "Auto-update apps."

  6. Select "Over Wi-Fi only."

     

iOS

  1. Open the Settings app.

  2. Open "Apps."

  3. Tap "App Store."

  4. Under Automatic Downloads, enable the App Updates toggle.

Troubleshooting App Downloads

If you are unable to download the mobile app, this means:

  • Your current Android or iOS operating system is too old (and sometimes too new!) for the current version of the app.

  • When a mobile app version or operating system is no longer supported, you’ll need to upgrade to a supported version to continue using ServiceCore.

  • Upgrading to a newer version is something you do on the device itself through settings.

  • If your device cannot support a newer version of the operating system, you will not be able to use the ServiceCore Mobile App on that device.

Frequently Asked Questions (FAQs)

These FAQs address common questions and quick clarifications to help you use this feature with confidence.

How long are devices and operating systems supported?

The ServiceCore mobile application supports mobile OS versions for different periods of time, taking into account development cycles, system requirements, and our customers' needs.

When a mobile OS or device is no longer supported, you’ll need to upgrade to a supported version to continue using the ServiceCore mobile application.

What does "No Longer Supported" mean?

When a device or operating system is classified as "No Longer Supported," it means:

  1. You won't be able to update the ServiceCore Mobile App to the latest version.

  2. Depending on your device and OS version:

    • You may be unable to update or download the mobile app, but can continue using an older version already installed.

    • If updating or downloading the app is possible, it might not perform as intended.

By following the above guidelines, you can ensure your mobile devices are always ready to use the ServiceCore Mobile App to its fullest potential.

Why does Android need Google Play? 

The app’s job maps and GPS location rely on Google Play services. Devices without Google Play, like Amazon Fire tablets, can’t run those features and aren’t supported.



 

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!