CardPointe has a number of financial reports which will be useful for your accounting team as you use more of ServiceCore. A lot of these reports are replicated in ServiceCore - however not all of them. You should always treat the data in CardPointe as the ultimate record of truth for payment data.
Before You Start
Here are a few things to know before you continue:
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- To use CardPointe notifications you need to have a merchant account with Fiserv.
- To use CardPointe notifications you need to have Admin access to your company’s CardPointe account. If you need help accessing CardPointe, please check out this article.
How to Access Reports in CardPointe
- After logging into CardPointe, the first screen you’ll see is the dashboard. The dashboard gives you an overview of recent transactions, as well as a monthly graph.
- Click on the button at the top, “Reporting.”
- There are a number of different types of reports available:
- Transactions - Used to review individual transactions, issue refunds and make sure your books are up to date.
- Gateway Batches - Batches are the daily deposits made into your bank account. Use this report to understand which transactions are part of which batch.
- Funding - This has very similar information to the Gateway Batches report, but specifically lists the deposits into your bank account. This is due to transactions not depositing during the weekend. Your Monday deposit could contain up to 3 batches in them. Use this report to cross reference the deposit with the transactions processed.
- Chargeback - A chargeback is a disputed transaction, should you have any disputes they will be listed in this report.
- Retrievals - This is when a customer does not recognize the transaction, instead of disputing it right away they request information about the transaction - such as a receipt.
- Statements - This will list all of your processing statements. This will be a monthly document which lists all of the transactions, all of the batches and all of the fees for your account for the month.
- In each report you can filter through the data you need to review. You can adjust the dates, the size of transactions, how it was taken, what stage it is in, as well as what type of card was used.
- You can also add or remove data points from the report by choosing columns.
If you have any questions, please reach out to our Payments team through the blue chat widget on the bottom right of this page or by sending an email to servicecorepay@servicecore.com!