Welcome to our knowledge base article, designed to assist you in requesting CloverConnect Support directly through your backend portal, CardPointe.

We understand that timely assistance is crucial for resolving any queries or issues you may encounter while utilizing our payment processing platform. In this guide, we'll walk you through the simple steps of initiating a support request from within CardPointe, empowering you to communicate your concerns efficiently and receive prompt, expert help from our dedicated support team. Please refer to this guide on accessing Cardpointe.

How to Access CloverConnect Support through CardPointe

1.  After logging into CardPointe - navigate to the support section of CardPointe
2. You can reach customer support via the following contact information - 877-828-0720 or https://support.cardconnect.com
3. Most issues can also be handled by submitting a support ticket (Bank account change, card decline inquiries, Password resets, business information changes etc.)
4. Please consult one of the following guides for detailed instructions for specific tickets:
   • Bank change process
   • Ownership change
   • Legal entity change 
   • Tax ID change
   • Signor change