All CloverConnect accounts are required to complete an annual PCI survey to make sure they are compliant with the payment industry security standards. You will receive emails from donotreply@cardpointe.com with links to the survey. It can also be accessed in the security section of your CardPointe account.
How to Complete PCI Compliance
The survey can be completed online, but the easiest thing to do would be:
- Call Viking cloud support at 877-257-0239
- Request the "fast track SAQ"
- The Vikingcloud rep will be able to help you through the process over the phone - usually taking no longer than 15 minutes
- If you are having any issues please contact davidm@servicecore.com