Before ServiceCore can send automated text messages to your customers, your business has to be registered and approved through a federal compliance process called 10DLC. This is a one-time requirement for all Pro Plan accounts that want to use text messaging.
The process typically takes 2 to 4 weeks. Once you’re approved, a dedicated local phone number gets attached to your account and ServiceCore uses it to send texts on your behalf.
If you have questions about what 10DLC is and why it’s required, check out our FAQs About 10DLC Numbers.
Before You Start
Here are a few things to know before you continue:
- To see if you have access to this feature in ServiceCore, please check out this article on user permission levels.
- SMS text messaging is only available on ServiceCore’s Pro Plan.
- Your Account Owner should start and complete this process. It should not be done by other user types.
- The compliance review takes 2 to 4 weeks on average. There’s no way to speed it up or escalate it.
Required Items for Registration and Approval
The registration process requires the following. Missing any of these is a hard blocker and your submission cannot move forward without them.
- EIN (Employer Identification Number): This must match the name and number on your IRS paperwork exactly.
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Company Website: Your site must be publicly accessible, use https, and display your legal business name and address. A Facebook page or social media profile will be rejected.
- Your business name must appear in the URL (e.g., PortaPottyPros.com).
- Privacy Policy URL: This must be hosted at a publicly accessible web address.
- Terms of Service URL: This must be hosted at a publicly accessible web address, separate from your Privacy Policy.
- Company Email: This must use a registered domain (e.g., support@portapottypros.com, not @gmail.com) and be listed on your website.
Please Note: Your legal business name, address, and EIN must all match exactly. Punctuation and capitalization count. Copy your business name directly from your IRS paperwork to be safe.
Start the Registration Process
Your ServiceCore implementation project manager, customer success manager, or sales person will send you a link to the enrollment form. To complete your registration, just follow the instructions below:
- Open the enrollment form link sent to you by your ServiceCore contact.
- Fill in all required fields using your business information. See the field guide below if you have questions about a specific field.
- Submit the form.
Once your completed form is received, ServiceCore’s team will review your submission and handle the compliance process with the carrier registry. You’ll be notified when your account is approved and ready to go.
Please Note: Use the enrollment form link your ServiceCore contact sends you and don’t use a generic link. The form your contact sends is pre-filled with key account information and helps correctly match your submission with your account.
Enrollment Form Field Guide
Use this as a reference when completing your enrollment form.
Company Name: Enter your business name exactly as it appears in your ServiceCore account.
Legal Name: Enter the legal name that matches your Tax ID or EIN paperwork exactly. Punctuation and capitalization count. Copy it directly from your IRS paperwork to avoid a mismatch.
Tax ID: Enter your EIN. The format should be 55-5555555. This is not a social security number.
Contact Name: Enter the name of the person completing the form. This is the main point of contact ServiceCore will reach out to if there are any issues with your submission.
Address (Street Address City, State, Zip Code): Enter your full business address including street address, city, state, and zip code. This must match your IRS paperwork and be displayed on your website.
Company Email: Enter your business email address. It should use a registered domain (e.g., support@yourcompany.com, not @gmail.com).
Company Website: Enter your business website URL. It must load correctly, use https, and display your business name and address. A 404 error, a “Not Secure” warning, or a temporary landing page will be rejected.
Terms of Service URL (hosted on your website): Enter the web address where your Terms of Service are hosted. It must be a separate URL from your Privacy Policy and publicly accessible.
Privacy Policy URL (hosted on your website): Enter the web address where your Privacy Policy is hosted. It must be publicly accessible.
- TIP: If you don’t have a Privacy Policy or Terms of Service page yet, reach out to your ServiceCore contact. We have a template you can use to get these set up.
Phone Number: Enter the direct phone number for the person completing the form.
Social Media Tag (optional): If your business has a social media presence, you can enter your handle or profile URL here. This field is optional.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!