Feel free to share this article with your customers so they know how to pay their invoices online using your ACH payment option!
Please Note: In order to offer ACH payments to your customers, your Fiserv merchant account has to be enabled for ACH transactions. Please follow this guide on how to sign up for ACH.
If you have ACH payments enabled, your customers have the option to pay their invoices via ACH using a secure public payment page.
Pro Tip: Paying online does not automatically ACH information for future use so if you or your customers wants to use ACH for any future or recurring payments, you'll need to collect the information from your customer and save it in their customer record in ServiceCore. If you're on the Pro Plan and offer your customers access to their Customer Portal, your customer will have the ability to save/edit/delete their ACH information through there on their own.
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Pay an Invoice By ACH Via Public Payments Page
Pay an Invoice By ACH Via Customer Portal
Pay an Invoice By ACH Via Public Payments Page
After your customer receives their invoice, have them follow these steps to pay by ACH using the secure public payments page:
- Navigate to the public payment page using the information on their emailed invoice.
- Under Payment Method, select the ACH Transfer from the drop-down that appears.
- Fill out the fields that appear with your ACH information.
- Click the "Pay" button at the bottom and your payment method will be processed!
Pay an Invoice By ACH Via Customer Portal
After your customer receives their invoice, have them follow these steps to pay by ACH using their customer portal:
- Log into your customer portal.
- Click into the Make a Payment section.
- Select the invoice you want to pay by checking the box to the left of it.
- Scroll down to the How will you be paying today? section.
- Select ACH Transfer from the Payment Type drop-down.
- Fill out your ACH information in the fields that appear
- Click "Submit Payment" in the bottom right and your payment method will be processed!
If you have any questions, please reach out to our Support team through the orange chat widget on the bottom right of this page or by sending an email to servicecorepay@servicecore.com!