This guide is for Canadian customers, if you are US based please use this guide here.
Accepting electronic payments is a crucial part of any business, and a key feature of the ServiceCore platform. To take advantage of the efficiency and time savings involved with integrated payments, the first step is applying for a merchant account through our partner Fiserv - CloverConnect.
Before starting this process, make sure you have the following information ready:
- Owners identifiable information (owners date of birth, social security number and home address)
- This is used for identity verification to protect the owner and makes sure this is a legitimate application
- All business information (including Tax ID)
- All business banking information
Once you have the information ready, next steps are:
- You will have received a docusign email from the ServiceCore payments team, this contains the form to complete. Click on the link to get started
- Enter todays date in the date field.
- The first broad section is merchant details. This guide will split it into two subsections - Business information, and ownership information.
Business information:
Legal corporate name - The business name legal registered with the Canadian government
Corporate address - The address you registered your business at (this might be different than your operating address (the address you run the business from)
Type of business - The legal structure for your business
Mo/Year started - The date you registered the business
DBA / Outlet Name - The registered "doing business as" name - not all businesses have registered a DBA, if you have not done so then just enter the legal business name again
Contact email / Phone / Website - The mainline phone, email address and website for the business (if you do not have a website, leave that section empty) - Ownership information:
First principal (and personal information) - The first principal is the owner who is signing for the account. An owner needs to own at least 25% of the business to qualify. Personal information (including Social insurance number) is required in order to confirm your identity
Second principal (and personal information) - If there is another owner who owns atleast 25% of the business, their information is required as well. If you have more than 2 owners with 25% ownership, then provide the two owners who have the most ownership.
Identification (First and Second principal) - To validate the owners identity, and to verify the person completing the form is the owner listed, we are required to collect either 1 piece of photo identification or two pieces of alternative identification. Please provide the identification type, identification number and place of issuance - Services Requested
Business summary - Briefly describe your business operations
Type of transactions - The percentage breakdown of transactions taken online or over the phone
Additional transaction questions - The processor needs to understand how you charge your customers - if customers pay in advanced, time between payment and services being rendered, refund policy and refund timeline - please explain your policies - Card processing summary
This section is required so CloverConnect can understand the size of your business. Please provide average annual credit card volume per card brand. These can be rough estimates, but should be inline with what you have done previously as a business - Owners signatures
- Certification of non-US taxpayer status
The final section is to verify you are a US tax payer or not. If you answer yes to any of the sections, you will need to sign this section as well
Congratulations you have completed the enrollment form for your CloverConnect account. The payments team will work with the processor to get the account set up, and will let you know if they need anything else to approve the account.