When you and your technicians are on the go and need to view and complete jobs, record GPS locations and manage inventory, ServiceCore's mobile application can help. ServiceCore is also designed to be mobile-friendly, so you can work with the full application from your tablet or other mobile devices.
In this article, you'll learn more about how to use ServiceCore on mobile devices.
Get the App
First things first. To use the ServiceCore mobile app, you need to download it:
Set Up ServiceCore for Android or iOS
Whether you're using ServiceCore for Android or iOS, you will login using your existing account credentials (email address and password). Any new ServiceCore users – including you, staff or technicians – will need to have a ServiceCore account created for them before logging into the mobile app for the first time. Here's how to Add and Manage A User.
Once each user has a ServiceCore account, they can login to the ServiceCore mobile app.
The ServiceCore web-based application is designed to work on mobile devices including:
- Android tablets
- Android smartphones
About Unsupported Devices
If you use a non-smartphone cell phone, such as a flip phone, the features and usability of ServiceCore will be severely limited. ServiceCore is designed to work on smartphones, tablets, laptops and computers.
The ServiceCore Mobile App works on iOS devices (iPhones and iPads). However, if you need access to admin features, such company settings, taking orders, invoicing, etc., you will need to use an Android tablet, Android smartphone, or a computer. The reason is that iPhones and iPads use the Safari web browser. Safari responds to code in a very unique way and makes it a difficult browser to support. Even if you use Google Chrome or Firefox on your iPhone or iPad, it's still Safari under the hood.
The good news is, your technicians can use iPads if they use the ServiceCore mobile app. Technicians who use iPads should go to the App Store and download the ServiceCore app.
Everyone who needs more than technician permissions will need to use a computer or Android tablet to access app.servicecore.com from their browser. For a list of supported web browsers, check out our article about minimum system requirements.
When you use ServiceCore in a web browser, the web application will resize and adjust to fit the display of the mobile device you're using. The navigation bar will condense into a 3-line (hamburger) menu and move to the upper right of the header. The (+) menu of quick actions, and the global search will stay in the upper right corner of the header.
You can use all features of the ServiceCore web app on your mobile device. Keep in mind that on small screens, the schedule can be difficult to use properly. We recommend using a laptop or desktop computer with a monitor when working with the schedule.
For more information about the ServiceCore mobile app, check out: Mobile App Overview.