There's no need to download or install any special software on your computer or laptop to use ServiceCore. You simple navigate to app.servicecore.com in your web browser and log in to your account. Since you'll be using ServiceCore in a web browser, there are a few settings you'll need to know about.
In this article, you'll learn which web browsers work with ServiceCore, web browser settings, and using ServiceCore on mobile devices.
The latest version of the following web browser is fully supported by ServiceCore:
- Google Chrome (Recommended)
What does "Fully Supported" mean?
This means that all ServiceCore features should function fully and correctly. Our amazing Quality Assurance team tests new features and functionality in this browser. If something is acting glitchy and you're using a fully supported browser, please reach out to our support team for assistance.
The latest version of the following web browsers are partially supported by ServiceCore:
What does "Partially Supported" mean?
This means that while most ServiceCore features should function correctly, you may notice some glitchy or unexpected behavior in certain areas of ServiceCore. You may run into issues that the ServiceCore support team and even the smarty pants engineering team can't fix due to browser limitations. On the other hand, you may not see anything that doesn't act the way you expect. If you do find that the issues with one of these browsers are too annoying, we encourage you to try one of the fully supported browsers listed above.
The following web browser is unsupported by ServiceCore:
- Internet Explorer
What does "Unsupported" mean?
This means that you should use these browsers at your own discretion. We can't guarantee that all ServiceCore features will function fully and/or correctly. You may run into issues that the ServiceCore support team and even the smarty pants engineering team can't fix due to browser limitations. In this case, we encourage you to use one of the fully supported browsers listed above.
Web Browser Settings
Here are a few settings to check to ensure you have the best experience using ServiceCore.
- Enable Cookies
Make sure cookies are enabled in your browser so all parts of ServiceCore work as expected.
- Set your screen resolution
Please set the minimum screen resolution of your computer monitor to 1024 x 768 pixels. If you're using a laptop or netbook, try setting the resolution to 1200 x 800 pixels if items on the screen appear out of place.
- Check your web browser add-ons
Sometimes, browser add-ons, extensions, ad blockers, or plugins can interfere with the functionality of ServiceCore. You may want to disable these extras or try a browser without them if you encounter unexpected behavior in ServiceCore.
- Check your network speed
If you experience issues using ServiceCore and suspect that your connection may be the problem, run a network speed test. If your connection speed is lower than 1,000 kbps, your experience with ServiceCore may be slow. Ask your internet service provider if anything can be done to optimize your connection speed, or try the suggestions in this wikiHow article about how to maximize the speed of your internet connection.
- Check your location settings
When you are entering customer or site addresses into ServiceCore and you are not seeing the address type-ahead suggestions, then your location services in your browser might be disabled. Simply go to your browser settings, and find under the "Privacy and Security" section a setting called "Locations". You enable it by adding https://app.servicecore.com to the trusted URLs.
Web Browsers on Mobile Devices
The ServiceCore app is designed to be responsive on mobile devices. This means that whether you're using ServiceCore on a tablet or smartphone, the elements on the page will resize and adjust to fit the screen of your mobile device.
For more information about using ServiceCore on a smartphone or tablet, read our article about how to use ServiceCore on mobile devices.