In this article you'll find answers to some Frequently Asked Questions we receive about jobs.

Frequently Asked Questions about Jobs

Is there a way that we can reset a job if it was started accidentally?

Right now, no, there is no way to reset a job if it was started accidentally. The reason is that this prevents technicians from restarting jobs which could allow manipulation (or faking) a shorter job completion time.

In order to recover from a job that was started accidentally, please do one of the following:

Complete the Job and Create a New Job

1. Navigate to the job that was started accidentally
2. Click on Actions
3. Click on Complete job from the list of options that appear
   
4. Choose the Status that you want to use for this job, such as Complete, Partial Service or Unable to Service
5. Fill out the rest of the form if you prefer
6. Click Mark as Done

If this is a rental...

If this is a job that is part of rental, follow these steps:

1. On the job details page, click on Actions
2. Click on View
3. Then click on View Rental
4. Back on the rental details page, follow these steps: Add Jobs to a Rental

If this is not a rental job, follow these steps:

1. On the job details page, scroll down and click on the customer number
2. Click on the Jobs tab
3. Click Create New Job
4. Create a new job that is the same as the job that was started accidentally
5. Once you're done filling out the Create new job form
6. Click Save

Cancel the Job and Create a New Job

1. Navigate to the job that was started accidentally
2. Click on Actions
3. Click on Scheduling from the list of options that appear
4. Then click on Cancel job
   
5. Fill our the Reason canceled if you prefer
6. Once you're finished, click Cancel Job

If this is a rental...

If this is a job that is part of rental, follow these steps:

1. On the job details page, click on Actions
2. Click on View
3. Then click on View Rental
4. Back on the rental details page, follow these steps: Add Jobs to a Rental

If this is not a rental job, follow these steps:

1. On the job details page, scroll down and click on the customer number
2. Click on the Jobs tab
3. Click Create New Job
4. Create a new job that is the same as the job that was started accidentally
5. Once you're done filling out the Create new job form
6. Click Save

Delete the Job and Create a New Job

Before you delete a job, please read this article: Delete a Job

1. Navigate to the job that was started accidentally
2. Click on Actions
3. Click on Edit from the list of options that appear
4. Then click on Delete
   
5. Click Confirm Delete

If this is a rental...

If this is a job that is part of rental, follow these steps:

1. On the job details page, click on Actions
2. Click on View
3. Then click on View Rental
4. Back on the rental details page, follow these steps: Add Jobs to a Rental

If this is not a rental job, follow these steps:

1. After you delete the job
2. Create a new job that is the same as the job that was started accidentally by following these steps: Create a Job

Is there a way that we can reset a job if we need to reroute a driver off a of a job they were already dispatched on?

If you need to reroute a job to another driver or technician, you can reschedule a job by following these steps: 

From the Schedule

1. Navigate to the Schedule
2. Locate the job you need to reroute to a different driver
3. Hover over the job you want to reroute
4. Click on the Calendar icon that appears
   
5. Change the Day of or Technician as needed
6. Click Reschedule

From a Job Details Page

1. Click on Actions
2. Click on Scheduling from the list of options that appear
3. Then click on Reschedule
   
   
4. Change the Day of or Technician as needed
5. Click Reschedule

If the job being rerouted has already been started, you will need to follow the steps above for resetting a job that has already started.