If you manage inventory, it's important to know exactly where your assets are located at all times. ServiceCore makes this possible by allowing you to geolocate assets during delivery, service, pick-up jobs, and anytime in between. Once items are geolocated, they will have a precised GPS latitude and longitude, providing pin-point accuracy of the location of your item.
Before You Start
Here are some things to know before using geolocation:
- Your drivers or technicians must have the ServiceCore Mobile App installed on their smartphone
- The driver or technician must have location services enabled on their device
- Inventory you want to geo-locate must be itemized (bulk inventory cannot be geo-located)
- If you might travel to an area without cell coverage or Wi-Fi, you must download your inventory on the Mobile App before entering an area without cell phone coverage
Add GPS Coordinates to an Item During A Job
To add GPS coordinates to an item during a delivery, service, or pick-up job, follow these steps:
- Turn on location services on via the settings on the mobile device
- Login to the ServiceCore mobile app
- Tap on Inventory
- Tap the 3 vertical dots in the upper right corner
- Tap Download Inventory
- Tap Download Now in the pop-up that appears
- Wait while your inventory downloads
- Tap on the menu icon (three bars) in the upper left corner
- Tap My Schedule
- Navigate to the job
- Tap on the job
- Tap Start Job at the bottom of the screen
- Go to the Inventory section
- Tap the (+) Plus Icon
- Tap the magnifying glass icon for the item you want to manage
- Select the correct serial numbers on this page or search for serial numbers using the search bar at the top of the page
- Tap Add Selected Items for the item you are managing on this job
- Locate the item you want to geo-locate
- Tap the Map Pin icon
- Wait for the Locating GPS pop-up to go away
- Repeat steps 15–20 for all other items you manage for this job
- Once you're done with the job, tap Complete Job
- Fill out the Complete Job page
- Condition is a free text field that the driver can enter the product's condition
- Under Usage, there are options for how much the inventory items were used: Low, Medium, or High
- If you would like to capture a signature for the job, tap Capture Signature and have the customer sign with their finger or stylus
- Once you're finished, tap Mark as Done
Next Steps
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