10/15/2020 Release - Delete Items Using the ServiceCore Mobile App, Deposit Detail Report Improvements, and more

The following improvements will be available in ServiceCore on or after October 15, 2020. To see these new features you will need to do a hard refresh in your browser. Here's how to Get the Latest Version of ServiceCore.


Delete Items via the ServiceCore Mobile App

Starting as soon as tomorrow, will be able to delete inventory items using the ServiceCore Mobile App. If you don't have automatic updates enabled on your device, once your device sends you an alert or message that a new version of ServiceCore is available to download, you can take advantage of this new feature.

Whether you're out in the field, in your yard, or you're performing an inventory audit, now you can more easily manage inventory from your phone or tablet.

If you haven't done so already, download the ServiceCore Mobile App:

To access this feature you must have owner, admin, or manager level permission:

  1. Open the ServiceCore Mobile App on your device and login
  2. In the header, tap on the menu icon (three stacked lines, aka the hamburger icon) in the upper left corner of the screen
  3. In the menu that appears, tap Inventory
  4. Tap the 3 vertical dots in the upper right corner
  5. Tap Download Inventory
  6. Tap Download Now in the pop-up that appears
  7. Wait while your inventory downloads
  8. Tap on an Itemized Product
  9. Navigate to the item you want to delete
  10. Tap on the item to view the item details page
  11. Tap the 3 vertical dots in the upper right corner
  12. Tap Delete Item from the list of options that appear
  13. Tap Confirm Delete


Here's a preview of what the delete item screens look like:

image-20201009-201706.png   Delete_Item.png   Delete_Item_Success.png

Email Address Requirements for Customers

When you create a new customer, or edit an existing customer, if the "Preferred Communication Method" selected is "Email", you will now be required to enter an email address before you can save that customer.

Status Page

We're happy to announce that you can now view the status of the ServiceCore web app (app.servicecore.com) at anytime on our new status page: ServiceCore Web App Status Page. This page displays current and historical uptime and incident information. You can also subscribe to updates if you want alerts sent straight to your inbox. For more information, visit our help center article: Status Page.

In-App Training Videos

Do you love videos? Well, we can help with that. All in-app training and tutorial videos for ServiceCore can be found on our new help center page: In-App Training Videos. These videos cover a wide variety of topics and features, for various permission levels. Enjoy!


Deposit Detail Report

The Deposit Detail Report has received some improvements to be easier to see information about payments and to filter what you see on the page. You will now be able to filter by payment method, and see more payment information all at once. Also, coming soon, will be the ability to download this report as a .CSV file.


Saved Credit Cards

When you delete a customer's saved credit, you will now see a message explaining how deleting a card impacts recurring invoices using this card for AutoPay.


Last Invoice

The "Last Invoice" section on customer details pages will now display the total invoice amount, rather than the remaining balance.


  • Mobile App Services: An issue has been resolved that would prevent you from adding services when completing a job using the ServiceCore mobile app if there were unsynced changes.
  • Recurring Invoices: When creating a recurring invoice off of a rental, if the start date is changed and then you edit rental rates, the start date of the invoice will no longer be reset on the form.

Coming Soon

Please find our coming soon information at its new home: Coming Soon: New Features and Improvements.

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