The ServiceCore Mobile App aims to be compatible with a wide range of mobile devices, from the latest models to older ones. As technology evolves rapidly, adjustments may be required regarding support for older devices (phones and tablets) and operating systems (Android and iOS).
In this article, you'll find the minimum mobile operating system (OS) requirements needed to use the ServiceCore Mobile App on your devices.
Before You Start
Here are a few things to know before you continue:
- The ServiceCore Mobile App is only meant for Drivers and should not be used by Admins or Office Staff.
- You will need a smart phone or tablet to use the app.
- If you still need to download the app to your device, we suggest reviewing this article.
- If you are having issues downloading the app, please review our troubleshooting tips.
Minimum System Requirements
Due to necessary system update requirements, your device must be on the following OS versions for Android & iOS:
| OS | OS Version |
| Android | 11 or higher |
| iOS | iOS 13 or higher |
Finding Your OS Version
Android
Instructions may vary based on your specific device model. For detailed steps, refer to your device's user manual. Alternatively, you can find general guidance here: Check & Update Your Android Version.
iOS
To find the software version on your iPhone, iPad, or iPod, follow these steps: Find the Software Version on Your iPhone, iPad, or iPod.
Troubleshooting App Downloads
If you are unable to download the mobile app, this means:
- Your current Android or iOS operating system is too old (and sometimes too new!) for the current version of the app.
- When a mobile app version or operating system (OS) is no longer supported, you’ll need to upgrade to a supported version to continue using ServiceCore.
- Upgrading to a newer version is something you do on the device itself through settings.
- If your device cannot support a newer version of the operating system, then you will not be able to use the ServiceCore Mobile App on that particular device.
Enable Automatic Updates
It's best to enable automatic updates, especially when your device is connected to Wi-Fi:
Android
- Open the "Google Play Store" app.
- Tap your profile icon in the top-right corner.
- Tap "Settings."
- Select "Network Preferences."
- Tap "Auto-update apps."
- Select "Over Wi-Fi only."
iOS
- Open the Settings app.
- Open "Apps."
- Tap "App Store."
- Under Automatic Downloads, enable the App Updates toggle.
Frequently Asked Questions (FAQs)
These FAQs address common questions and quick clarifications to help you use this feature with confidence.
How long are devices and operating systems supported?
The ServiceCore mobile application supports mobile OS versions for different periods of time, taking into account development cycles, system requirements, and our customers' needs.
When a mobile OS or device is no longer supported, you’ll need to upgrade to a supported version to continue using the ServiceCore mobile application.
What does "No Longer Supported" mean?
When a device or operating system is classified as "No Longer Supported," it means:
- You won't be able to update the ServiceCore Mobile App to the latest version.
- Depending on your device and OS version:
- You may be unable to update or download the mobile app, but can continue using an older version already installed.
- If updating or downloading the app is possible, it might not perform as intended.
By following the above guidelines, you can ensure your mobile devices are always ready to use the ServiceCore Mobile App to its fullest potential.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!