Satellite Sense is sensor hardware from Satellite Industries that attaches to your portable restroom units and reports back to ServiceCore in real time.
Once a unit's device is set up, you'll see its tank level, usage, temperature, and location right from your ServiceCore account, instead of waiting for a customer complaint or driving out to check in person.
This visibility helps you catch problems early: a tipped unit, a tank close to capacity, or a unit that's barely being used and could probably come off a site. It also gives you real data to point to if you want to suggest adding another unit or adjusting a service schedule.
Before You Start
Here are a few things to know before you continue:
- To see if you have access to this feature in ServiceCore, please check out this article on user permission levels.
- Satellite Sense is only available to customers who have the feature turned on for their account. If you don't see Satellite options in your account, reach out to your ServiceCore contact.
- Satellite Sense devices can only be associated with itemized inventory units with their own unique serial number. Bulk or non-serialized products aren't supported.
- Satellite Sense hardware is provided and supported by Satellite Industries, a separate company from ServiceCore. ServiceCore surfaces the data the devices send, it doesn't manage the hardware itself.
Satellite Sense Overview
When you have units associated with Satellite Sense, you will have the following added abilities in ServiceCore:
- See where your units are and whether they've moved.
- Monitor tank volume and usage without a truck roll.
- Get alerts if a unit tips over, is approaching or at capacity, is low on battery, or is at risk of freezing.
Every Satellite-enabled item's detail page shows this data in real time, right alongside the rest of its info.
You can also view every Satellite-enabled unit across every site from one place: the Satellite Dashboard.
Get Started with Satellite Sense
To start using Satellite Sense, you'll first associate each device to its inventory item. Once that's done, you can monitor everything from the Satellite Dashboard. Check out our articles to learn more.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!