Use Batch Billing for Recurring Invoices

When you pair recurring invoices with ServiceCore's batch billing functionality, you can instantly save yourself hours of time and effort each month creating invoices for your repeat business. Plus, if you're a rental company, batch billing handles proration and mid-billing cycle rental activities so you don't lose out on any rental revenue. Batch billing also allows you to setup invoices for AutoPay, so you get paid immediately, rather than waiting for a check in the mail.

In this article you'll learn how to use batch billing for recurring invoices.

Before You Start

Here are some things to know before you begin this process:

  • You must have Manager, Admin or Owner level permission to use batch billing to create invoices from recurring invoice templates
  • Batch billing is not automated, meaning, you must initiate the batch billing process each time you want to create and send invoices to customers
  • Invoices can be sent to customers by email or the invoices can be sent to your inbox as PDFs to download, print, and send via postal mail

Pre-Requisites

To take advantage of all the great features of batch billing, you will also want to follow these steps before starting to use batch billing:

  1. Batch billing only works with recurring invoices, so please make sure you have recurring invoices created first by following the steps in this these help articles:
    1. Create a Recurring Invoice
    2. Create a Rental Invoice with Recurring Billing
  2. To have invoices paid immediately by charging the invoice amount to a saved credit card on file, make sure you're setup to accept online payments by following the steps in this article: Accept Online Payments
  3. If you want to use rental rates for these invoices, follow the steps in this article: Add Rental Rates
  4. Read and make sure you understand how proration works for recurring invoices by reading over this article: About Proration
  5. Ensure that you have access to the email inbox of the account that you use to login to ServiceCore so that you can receive any PDF versions of invoices generated for your "Print Preference" customers during batch billing

How to Use Batch Billing for Recurring Invoices

Show Me How

For guided, step-by-step help with batch billing, follow these steps:

  1. Login to your ServiceCore account
  2. Then, click on this link: Use Batch Billing

Tell Me How

For written instruction on how to create a recurring invoice, follow these steps:

  1. Create a Recurring Invoice or Create a Rental Invoice with Recurring Billing
  2. Navigate to Accounting > Invoices > Recurring Invoices
    Screen_Shot_2021-12-07_at_10.13.37_AM.png
  3. Use the Filter By options and From and To date ranges to narrow your list of invoices to just those invoices you want to create
    1. Note: Any invoices where the Previous Date and Next Date are red mean that the "Next Date" is before today and it might be time to create these invoices
  4. Tip! Increase the pagination to 100 to see more items in the list at once
    Screen_Shot_2021-12-07_at_11.18.44_AM.png
  5. Once you're happy with the list of recurring invoices, check the Select All checkbox to select all recurring invoices on this page
    Screen_Shot_2021-12-07_at_11.20.11_AM.png
  6. Scroll to the bottom of the page and click the right arrow to move to page two
    Screen_Shot_2021-12-07_at_11.21.07_AM.png
  7. Check the Select All checkbox on page two
    Screen_Shot_2021-12-07_at_11.22.14_AM.png
  8. Continue selecting all invoices across all pages
  9. Click Create Invoices
    Screen_Shot_2021-12-07_at_11.24.01_AM.png
  10. A message will appear while ServiceCore generates your invoice preview that looks like this:
    Screen_Shot_2021-12-07_at_11.27.27_AM.png

  11. Wait for the Your invoice preview is complete. message to appear (this can take several seconds or minutes depending on how many invoices are in the preview)
  12. Click View Preview
    Screen_Shot_2021-12-07_at_11.25.59_AM.png

Preview The Invoices

Once the preview page appears, follow these steps:

  1. Review the invoices
  2. You will see a flag on invoices when the total for the next upcoming billing cycle is different than the previous billing cycle total
    Job_Numbers_in_Preview.png
  3. When you hover over the orange warning icon, you'll see this help text: "The invoice total for this billing period does not match the invoice total of the previous billing period. This is likely caused by additional delivery, pick-up, exchange or service jobs.”
    Screen_Shot_2021-12-06_at_4.10.45_PM.png
  4. To view invoice details, click the Blue Plus Symbol button for an invoice
    Screen_Shot_2021-12-07_at_11.31.21_AM.png
  5. For rental invoices, any mid-billing cycle jobs will be automatically added to the invoice so you don't have to do this manually
    Screen_Shot_2021-12-07_at_12.07.01_PM.png
  6. If there are any negative invoices, please click Remove to remove those invoices from batch billing (you will want to review these manually and make adjustments to them because you cannot create negative invoices in ServiceCore)
    Screen_Shot_2021-12-07_at_10.24.41_AM.png
  7. If there are any other invoices you don't want to create, click Remove for those individual invoices
  8. Once you're happy with the invoices in the preview, click Create & Send Invoices
    Screen_Shot_2021-12-07_at_11.35.24_AM.png
  9. You will see a message while the invoices are generated that looks like this:Screen_Shot_2021-12-07_at_11.36.00_AM.png
  10. After invoice generation is complete, you will see one or more of the following messages appear at the top of the page:
    1. Invoices Created
    2. Payment failed for any invoices where the AutoPay to the credit card associated to the invoice was unsuccessful (e.g. expired credit card, insufficient funds, etc.)Screen_Shot_2021-12-07_at_11.38.28_AM.png

Check Your Inbox

After the invoices have been created via batch billing, check your email inbox for the following emails. Depending on the communication preferences of the invoices, and whether any of the invoices have AutoPay enabled, you may not receive all of the emails listed below:

Batch Invoices

This email will be from "no-reply@servicecore.com" and will contain a single PDF attachment that has all PDFs from batch billing aggregated together into one multi-invoice, multi-page PDF. Please keep in mind:

  • Your next step will be to download, print, and send these PDFs to your customers by postal mail
  • Any recurring invoice where the Preferred Communication method is set to Print will be sent to you as a PDF
  • If your batch billing contains more than 100 invoices with a Preferred Communication of Print, you will receive multiple "Batch Invoices" emails, each containing 100 invoices in the single PDF attachment

Email Preview

Screen_Shot_2021-12-07_at_11.49.34_AM.png

Review of Batched Invoices

This email will be from "no-reply@servicecore.com" and will contain a list of all invoices sent directly to your customers via email. This happens when the Preferred Communication method on the recurring invoice is set to Email. In this case no PDF version of the invoice will be emailed to you.

Email Preview

Screen_Shot_2021-12-07_at_11.50.23_AM.png

Review of Batched Payments

This email will be from "no-reply@servicecore.com" and will contain a list of all successful and unsuccessful payments from your batch billing.

Email Preview

Screen_Shot_2021-12-07_at_11.52.24_AM.png

Frequently Asked Questions about Batch Billing

Where does the previous date and the next date come from?

  • The previous date represents the date on the invoice that you created previously with the recurring invoice template.
  • The next date marks the end of your billing cycle on the recurring invoice template.
  • You can set these for the first time by setting them on the first recurring invoice.
  • You can also edit the next date by using the edit recurring button and chancing the recurring frequency.

What if I need to update the recurring template? How do I change it?

You can edit the recurring template and adjust accordingly to update. You can find the edit button by clicking on the drop down arrow next to "Create Invoice" button on the recurring invoice reminder shown in the video.

How do I remove all invoices from the preview?

  1. Scroll to the bottom of the page and click on Remove All Invoices in the bottom right corner.
    Screen_Shot_2021-12-07_at_11.54.25_AM.png
  2. Click Remove All Invoices in the pop-up that appears
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