Our training courses and Learning Paths are designed to help you build confidence and efficiency across your day-to-day workflows while using ServiceCore.
As you learn how to be successful in ServiceCore and/or train new team members, these courses provide practical guidance and real world context to help you get more value from ServiceCore.
Before You Start
Here are a few things to know before you continue:
- The training assets in ServiceCore's Learning Hub are free for all active users.
- In order to access these courses, you'll need to log into the Learning Hub.
- If you've never logged into ServiceCore's Learning Hub, please review the instructions here.
- The Learning Hub is accessible 24/7 and available on any device.
Individual Training Courses
A Training Course is a single collection of certain lessons that all focus on a single topic, like account setup, billing your customers, or ServiceCore Pay.
You’ll progress through a course by completing each lesson in order until you reach the end-of-course-survey, complete it, and earn your course completion certificate.
There are currently 5 individual training courses available in Docket's Learning Hub. These courses are topic-specific and designed with a particular type of user in mind.
If you want more details on how to enroll/unenroll yourself for any of the below courses, please review the instructions here.
Getting Started with ServiceCore
Audience: Account Owner, Admin, and Manager permission levels for Portable businesses only
Estimated Time to Complete: 3hrs (time varies by learner)
This training course will walk you through everything you need to set up your shiny new ServiceCore account and prepare for a successful launch.
You’ll learn how to add your users, customers, sites, and inventory; configure your schedule preferences; and work in ServiceCore each day.
ServiceCore Office Staff Essentials
Audience: Billing Staff, Dispatcher, and Order Taker permission levels for Portable businesses only
Estimated Time to Complete: 1.5hrs (time varies by learner)
This training course will walk you through everything you need to know to be successful using ServiceCore on a daily basis, from the beginning of a rental or job to its end.
You'll learn how to add and manage customers and their sites/systems; create and manage rentals and jobs; use the Schedule page to dispatch each day; and collect payment from customers.
Using ServiceCore Pay
Audience: Account Owners
Estimated Time to Complete: 30mins (time varies by learner)
This training course will walk you through everything you need to set up your new ServiceCore Pay (Fiserv) account so you can process online payments (card+ACH) from your customers through ServiceCore.
You'll learn how to set up your CardPointe account and how to collect online payments from customers.
Setting Up ServiceCore for Septic Jobs
Audience: Account Owner, Admin, and Manager permission levels for Septic/Grease businesses only
Estimated Time to Complete: 1.5hrs (time varies by learner)
This training course will walk you through everything you need to set up your shiny new ServiceCore account and prepare for a successful launch.
You’ll learn how to add your users, customers, sites, and custom fields; configure your schedule preferences; and set up your accounting preferences and price books.
Managing Septic Jobs in ServiceCore
Audience: Billing Staff, Dispatcher, and Order Taker permission levels for Septic/Grease businesses only
Estimated Time to Complete: 1hr (time varies by learner)
This training course will walk you through everything you need to know to be successful using ServiceCore on a daily basis, from the beginning of a job to its end.
You'll learn how to add and manage customers and their sites/systems; create and manage jobs; use the Schedule page to dispatch each day; and collect payment from customers.
Learning Paths
A Learning Path is a program that contains a collection of different training courses, each with their own set of lessons. You’ll complete each individual training course until you finish the last one.
Unlike individual training courses, you won't get a completion certificate for completing a Learning Path.
There's currently 1 Learning Path available in ServiceCore's Learning Hub that combines both Septic courses into a full workflow.
If you want more details on how to enroll yourself for any of the below Learning Paths, please review the instructions here.
Account Owner/Admin: Septic Jobs in ServiceCore
Audience: Account Owner, Admin, and Manager permission levels for Septic/Grease businesses only
Estimated Time to Complete: Time will vary by learner
This Learning Path is designed for ServiceCore Account Owners and their Admins/Managers who are responsible for setting up and configuring their ServiceCore account as well as working in the platform each day.
It combines both of the below courses into one comprehensive path towards setting up and working in your ServiceCore account daily.
- Setting Up ServiceCore for Septic Jobs
- Managing Septic Jobs in ServiceCore
Please Note: If you're not responsible for both setting up ServiceCore and working in it daily, you should enroll in the individual training course that applies to your responsibilities instead of enrolling in this Learning Path.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!