The ServiceCore Mobile App helps field technicians and drivers manage jobs, inventory, and customer updates from anywhere. It keeps field teams connected to dispatch so work can be completed efficiently on-site.
Before You Start
Here are a few things to know before you continue:
- The Mobile App is designed for field technicians and drivers who complete work in the field.
- Users must have active ServiceCore login credentials to access the app.
- Your device must meet the minimum system requirements to install and run the app.
- Download and set up the app before first use.
Mobile App Overview
The Mobile App supports the core activities needed to complete field work, including:
- Start and complete scheduled jobs
- Complete service, rental, and specialty jobs in the field
- Manage inventory during job workflows
- Work in offline mode when connectivity is limited
- Send ETA updates to customers
- Access job details, tasks, and instructions in real time
The Mobile App is used by field teams who complete work on-site, including:
- Drivers
- Technicians
- Service personnel working scheduled jobs
Users stay connected to dispatch and can access job information while in the field.
Mobile App Workflows
Most work in the Mobile App falls into a few core workflows.
Jobs
Users can manage field work from start to finish, including:
- Starting scheduled jobs
- Completing service, rental, and specialty jobs
- Following assigned job tasks
- Capturing required job information in the field
Inventory
Users can manage inventory as part of job execution, including:
- Selecting inventory items during jobs
- Tracking inventory by job type
- Working with serialized assets when applicable
- Updating inventory in real time or offline mode
Communication
Users can stay connected with customers and dispatch by:
- Send ETA text updates
- Receive job updates from the office
Offline Mode
The Mobile App automatically detects when your device loses service or has low connectivity. No manual setup required. As you complete jobs without a connection, the app queues your changes locally so nothing gets lost.
Low Connectivity Banner
When your device loses service, a "Low Connectivity" banner appears at the bottom of the app.
Changes Waiting to Sync
As you complete jobs offline, the footer updates to show "Changes Waiting to Sync" with a count of pending updates.
Sync Queue
The Sync Queue shows all job updates waiting to be sent to ServiceCore. You can access it two ways:
- Tap "View" in the footer banner
- Tap the "hamburger" menu and select Sync Queue
Once your device reconnects, your changes sync automatically. If they don't sync on their own, tap Sync from the Sync Queue to trigger it manually.
Please Note: If the app crashes while you have unsynced changes, you can log back in and your data will still be there as long as you logged into the app within the last 24 hours.
FAQs
Where do I get the Mobile App?
The Mobile App can be downloaded from the App Store (Apple devices) or the Google Play Store (Android devices). For download instructions, please review this article.
What languages are available for the Mobile App?
The Mobile App is available in English and Spanish.
How much does the Mobile App cost?
The Mobile App is free to download and use.
What permission levels can manage inventory using the Mobile App?
Users with the following permission levels can add, edit, deactivate, and delete products and items in the Mobile App:
- Owners
- Admins
- Managers
Users with the following permission levels can view, search, and manage inventory:
- Tech - Billing
- Technician
Can users see unassigned jobs on the Mobile App?
No. Users can only see jobs assigned to them on the Mobile App.
Can I use the Mobile App if I lose internet connection?
Yes. The Mobile App automatically detects when you lose service and queues your changes so you can keep working. Once you're back in range, your updates sync to ServiceCore automatically. You can also trigger a manual sync from the Sync Queue at any time.
Do updates made in the Mobile App appear in real time?
Yes. When connected to the internet, updates made in the Mobile App sync in real time with ServiceCore.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!