Get Support for Fiserv and CardPointe

If you need help with payments, there are three types of support available depending on your issue:

• Fiserv/CardConnect Support – for processor-level issues like account changes, declines, PCI compliance, or disputes.

• ServiceCorePay Support – for help accessing CardPointe or payment account questions.

• ServiceCore Support – for issues inside the ServiceCore software.

This article explains which support path to use and how to reach them.

Before You Start

• Have your Merchant ID ready.

• Know if your issue is processor-level (Fiserv), account-level (ServiceCorePay), or software-level (ServiceCore).

Fiserv/CardConnect Support (Processor)

When to Contact

• Bank account changes

• Ownership, Tax ID, or legal entity changes

• Signer changes

• Card declines or transaction failures

• PCI compliance help

• Chargebacks and retrievals

How to Contact

• Phone: 877-828-0720

• Website: CardConnect Support

• CardPointe Ticket:

  1. Log into CardPointe.

  2. Go to Support > Create Ticket.

     

     

  3. Choose your ticket type (Bank Change, Card Decline, DBA/Legal Entity Change, PCI Support).

  4. Attach documents if required.

  5. Submit.

Please Note: Tickets are usually answered within 48 hours and resolved within one week.

ServiceCorePay Support (Payments Team)

When to Contact

• Trouble logging into CardPointe.

• Forgotten username or password (need reset).

• Questions about reports or statements.

• Guidance on which support path to use.

How to Contact

• Email: servicecorepay@servicecore.com

ServiceCore Support (Software)

When to Contact

• Issues inside the ServiceCore software (e.g., invoices, customers, dispatching).

• Questions not related to payment processing.

How to Contact

• Phone: 1-888-691-1333

• Email: support@servicecore.com

• Chat: Blue widget in the Help Center

Quick Reference Table