Most payment processors, including Fiserv (formerly CloverConnect), use batch processing to deposit credit card transactions into your bank account. Reconciling deposits means checking that the funds deposited match the transactions processed in ServiceCore.
This article explains how batches work and how to reconcile them using CardPointe reports.
Before You Start
You need Admin or reporting access in CardPointe.
Have your bank deposit records available.
Know your batch cut-off times.
Batch Processing and Timing
Fiserv batches all transactions up to 9:00 PM EST each day.
Transactions before 9:00 PM EST are deposited into your bank account the next business day.
Transactions after 9:00 PM EST are deposited the following business day.
Deposits made on Mondays may include multiple batches if processing occurred over the weekend.
TIP: Always expect a one-day lag between the batch close date and the bank deposit date.
How to Reconcile Deposits in CardPointe
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Log into CardPointe.
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From the dashboard, click Reporting.
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Select Gateway Batches.
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Review the Close Date column to line up batches with bank deposits.
Note: The batch closes the day before the funds appear in your bank account.
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Click on the Batch Number to see all transactions included.
Confirm that the total batch amount matches the deposit in your bank.
Additional Tools
Funding Report – Shows actual deposits into your bank account. Use this when deposits include multiple batches (common on Mondays).
Transaction Report – Use this to investigate individual transactions if totals don’t match.
When to Contact Support
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If transactions appear in CardPointe but not in your bank account after two business days, contact:
Fiserv Support at 877-828-0720
Or submit a ticket in CardPointe (Support > Create Ticket)
If you cannot access reports in CardPointe, contact ServiceCorePay at servicecorepay@servicecore.com.