Add Service Durations to See Total Service Time on Routes

ServiceCore's schedule shows you service time, drive time, total route time, and total route distance for every route your drivers run each day.

Adding durations to your jobs, destinations, and products (if you rent equipment) is what makes this route data accurate. Without durations, your schedule can't tell you how long a route will actually take.

Before You Start

Here are a few things to know before you continue:

• To see if you have access to this feature in ServiceCore, please check out this article on user permission levels.
• Durations are optional on jobs and products. 
• To get the most accurate Total Service Time and Total Route Time, add durations to jobs, destinations, and inventory products (if you rent equipment). 
• Total route time displays correctly on the schedule as long as the route lasts less than 24 hours. 
• The duration of each job appears in the "Planned Duration" column of the Job Data Report export. 
• Adding service durations to jobs lets you compare planned versus actual duration per job, which helps with calculating average time per job below.

View Total Route Time on the Schedule Map

In the sidebar of the schedule's map view, you can see three numbers for each daily route: total service time, total drive time, and total route time.

Total route time adds together the service time for every job on the route, plus the drive time between each stop.

To learn how ServiceCore uses this route time data to build efficient driver routes, check out this article on optimizing routes.

Add Durations to Jobs

If your job types typically take about the same amount of time, set a default duration once in settings. ServiceCore will pre-fill that duration every time you create a job of that type.

For example, if you add a duration of 30 minutes to your "Inspection" job type, every new Inspection job starts with 30 minutes already filled in on the Create Job form. You can always adjust the duration on an individual job, or update the job type in settings if the default needs to change.

Please Note: For rental jobs, ServiceCore adds product durations to the job type duration automatically. For example:

• Job Type Duration: 10 minutes
• Units on the Job: 3
• Product Duration: 9 minutes per unit
• Planned Job Duration: 10 + (3 x 9) = 37 minutes

Once set, the Planned Duration for a job shows on its job details page, and that time gets added into the Total Service Time for its route on the Schedule Map view.

Set a Default Duration by Job Type

To set a default duration for a job type, follow these steps:

1. Click your name in the top right corner.
2. Select "Settings."
3. Click "Custom Fields."
4. When you click “Custom Fields” the subtab “Job Types” will open.
5. Locate the job type you want to edit.

6. Click "Edit Job Type."

   

    

7. Fill in the Duration (hours and minutes, up to 23 hours 59 minutes).

8. Click "Save."

   

You'll now see the Duration field pre-filled with this time any time you create a job with this job type.

Add or Update a Duration on an Individual Job

You can also add or update a job's duration directly, whether you're creating a new job or editing an existing one. To do this, follow these steps:

1. Click "Create Job" from the ServiceCore header, a rental details page, or a site details page, or click "Edit Job" on an existing job. 
2. Enter the planned hours and/or minutes in the Duration field.

Add Durations to Destinations

Adding durations to destinations helps ServiceCore calculate the most accurate total route time. For example, if refueling usually takes 15 minutes, adding a 15 minute duration to that fueling location makes sure that time gets factored into the Total Route Time for any route that includes it.

To add a duration to a destination, follow these steps:

1. Click your name in the top right corner.
2. Select "Settings."
3. Click "Schedule."

4. When you click "Schedule" the subtab "Preferences" will open.

   

5. Scroll down to Frequent Destinations.

6. Click the name of a destination.

   

7. Enter the hours and/or minutes in the Duration field.

8. Click "Save."

   

Add Durations to Products

If you rent out products, you can set a duration for how long it takes to service each product, per job type. When you assign job types to a product, you'll also be able to customize the product duration for each one.

To assign job types and add product durations, follow these steps:

1. Click your name in the top right corner.
2. Select "Settings."
3. Click "Inventory."
4. When you click "Inventory" the subtab "Products" will open.

5. Click the name of a product from the list.

   

6. Click the "Durations" tab.

7. Click "Assign Job Type."

   

8. In the pop-up, select one or more job types to associate with this product.

9. Click "Assign Job Types."

   

10. Enter the Product Duration for each job type, in hours and minutes. For example, your "Standard Unit" product might have a 10 minute duration for "Advanced Cleaning" and a 6 minute duration for "Basic Cleaning."

    • Your changes save automatically as you enter them.

    

Once you create a rental with a job of the same type, the job automatically inherits both the job duration and the per-product duration. ServiceCore calculates the total planned duration for you automatically. For example:

• Job Duration: 15 minutes
• Units on the Job: 3
• Product Duration: 10 minutes per unit
• Total Planned Duration: 15 + (3 x 10) = 45 minutes

This total displays as the Planned Duration on the job details page and on the Schedule Map view for any route where the job appears.

Calculate Average Time Per Job

If you want to compare planned versus actual time per job, you can pull this from the Job Data Report. If you're unfamiliar with the Job Data Report, check out this article on how to run, filter, and export it.

Once you've exported and opened the file in your spreadsheet program of choice, such as Excel or Google Sheets, follow these steps:

1. In a new, blank cell, paste in the formula =AVERAGE(range), replacing "range" with the Actual Duration (Minutes) column and however many rows are in your spreadsheet. For example: =AVERAGE(P2:P7995).
2. This formula tells you the average actual duration, in minutes, for all jobs in the list, excluding any with blank values in that column.
    

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!