If you're changing pricing, or increasing your fuel surcharge, ServiceCore let's you easily make adjustments to your services.

In this article we'll go over how to edit a service or a surcharge.

Before You Start

Here are some things to know before you edit and use surcharges:

1. You must have Manager, Admin or Owner level permission to edit surcharges
2. Read over the FAQs section at the bottom of this article
3. Surcharges are considered a type of Accounting "Service" in ServiceCore
4. Once you change a service to a surcharge, this cannot be undone (you cannot change it back to a non-surcharge service)
5. Services and Surcharges can be deactivated
6. All service changes will affect newly created invoices and recurring invoice templates, not historical/already created invoices

How to Edit Services or Surcharges

Follow these steps to edit services or surcharges:

1. Navigate to the Settings page
2. Click the Accounting Tab
3. Look at the Services tab
4. Click Filter by
5. Choose Surcharge from the Surcharge dropdown
6. Click Close
7. Locate the surcharge or service you need to change
8. Click Edit Service
   
   
9. A lightbox will appear
10. If the service will be a surcharge, check the box next to Surcharge
    • Note: If you change a regular service to a surcharge, this cannot be undone (you cannot change a surcharge back to a regular, non-surcharge service)
11. Review the Rate for the surcharge and edit if necessary
    • If this will be a percentage surcharge (percentage calculated from the invoice subtotal), choose % from the Rate dropdown
    • If this will be a flat rate (a flat dollar amount per invoice), choose $ from the Rate dropdown
12. Once you're finished, click Save

Note

1. All service changes will affect newly created invoices and recurring invoice templates, not historical/already created invoices.
2. Surcharges can be deactivated if you don't want to use them at some point in the future

For Users that Sync with QuickBooks

Both syncs, QuickBooks Online and QuickBooks Desktop, allow services to sync two ways. This means whenever a service is created or update on one side the change will sync to the other.

QuickBooks Online (QBO)

QuickBooks Online does not provide a special distinction for services that use a percentage rate. Here are some rules when syncing surcharges with QBO:

Initial Sync

• During the initial sync we will import all of your services.
• Since QBO does not have a surcharge flag all surcharges will import as services into ServiceCore.
• Once your onboarding is complete you may edit the service and make it a surcharge.

From ServiceCore into QBO

• Surcharges that are a flat rate will sync like any other service into your QBO account.
• Surcharges that are a percentage will sync as flat rate, converting the percentage into a dollar amount.
• Example: 6.00% Environmental Fee surcharge, will sync into QBO as a service "Environmental Fee" with a rate of $0.06.

From QBO into ServiceCore

• Similar to the initial sync all services import with a rate not a percentage.
• There is a special case:
  • Let's say you created a percentage surcharge in ServiceCore that synced as a flat rate into QBO. Once you "edit the service" in QBO, it will sync back as flat rate service into ServiceCore.
  • Going forward your newly created invoices will no longer automatically calculate the percentage surcharge, they will just appear as a flat rate.

QuickBooks Desktop (QBD)

QuickBooks Desktop allows services with a percentage rate, therefore ServiceCore will sync the surcharge services correctly into your QBD file. Here are some rules when syncing surcharges with QBD:

Initial Sync

• During the initial sync we will import all of your services.
• If services in QBD are set as percentage, then the service will sync into ServiceCore as a percentage surcharge.
• If the service is a flat rate then it will sync into ServiceCore as a service, not a surcharge.

From ServiceCore into QBD

• Surcharges that are a flat rate will sync like any other service into your QBO account.
• Surcharges that are a percentage will sync into QBD.

From QBD into ServiceCore

• Similar to the initial sync, all services import as they are in QBD.

Frequently Asked Questions (FAQs)

Below are some frequently asked questions we receive about surcharges in ServiceCore.

Why can't I select surcharges on an invoice?

You will see a surcharge section on invoices if you have surcharges created in your company settings > accounting > services tab. You cannot search for surcharges in the services section. Here is how to Add Services.

How are surcharges calculated?

Surcharges are calculated from the invoice subtotal before taxes and discounts.

Can I change an existing service to a surcharge?

Yes, you can. All services not related to a product (rental rate) can be converted to a surcharge.

What happens to my invoice and recurring templates if I change a service to a surcharge?

Existing, already created invoices will NOT be affected. All recurring invoice templates and all newly created invoices will reflect the change.

Why can't I edit the quantity or rate for surcharges?

Most surcharges are an additional tax (percentage). To ensure the correct calculation based on the invoice subtotal we made the quantity and rate for surcharge line items not editable.

Next Steps

After editing a service or a Surcharge, you may want to:

• Add Surcharges to an Invoice