Registering for SMS Campaigns

Text messaging has become a very important way for businesses to talk to their people, whether it’s employees or customers. As texting has evolved, more and more people now prefer texting over emailing or calling. 

However, as texting has grown in popularity it’s starting to face an issue similar to emailing and calling: spam messages. Many businesses are sending too many unwanted texts and that's causing a lot of consumers, perhaps even yourself, to not trust messages from unrecognized numbers.

The solution to this spam issue is something called "10DLC registration." Big mobile carriers like Verizon, AT&T, and T-Mobile set this up to make sure businesses use texting the right way. 

In this article you’ll learn how to get the local phone number associated with your ServiceCore account registered as a 10DLC number.

If you haven’t checked out our FAQs About 10DLC Numbers yet, please click here.

Before You Start

Here are a few things to know before you continue:

• The 10DLC registration process is managed by our account management team for ServiceCore Pro plan subscribers.
• The Account Owner for your ServiceCore account will need to coordinate with our account management team, who will guide you through the registration request process. Sensitive business information like your EIN (Employer Identification Number) will be required.

Required Items for Registration and Approval

• You must have an EIN (Employer Identification Number).
• You must have a business website. If you don’t have one, an online social media account (like Facebook) could be considered as an alternative, but has a high likelihood of being denied.
• Your business website URL must contain your business name.
  • For example, “PortaPottyPros.com” contains our business name (PortaPotty) and would be approved. However, “QualityPortableToilets.com” doesn’t contain our business name (PortaPotty) and won’t be approved.
• Your legal business name and business address must be displayed on your website and match exactly what’s listed on your IRS or EIN paperwork.
  • For example, if your DBA is “PortaPotty Professionals, LLC” your website must also say “PortaPotty Professionals, LLC” and not just “PortaPotty” or “PortaPotty Pros”.
    • Please Note: Punctuation and capitalization matter. We recommend copying your business name directly from your IRS or EIN paperwork.
• You must have a support email address displayed on your website. This is usually located in a ‘Contact Us’ webpage.
  • Your support email address MUST use a registered domain name.
    • For example, “portapottypros@gmail.com” will not be approved. However, “support@portapottypros.com” will be approved.
• Your information will not be shared or used for any other purpose outside of the 10DLC registration process.

How to Submit Your Information for Registration and Approval

• Our account management team will coordinate directly with the Account Owner or designated contact from your company.
• They will collect the necessary information and documents required for the 10DLC registration.
• Once all required information is gathered, our team will handle the submission of your 10DLC registration to ensure compliance with carrier requirements.

Our team is here to support you throughout this process and will reach out if additional information or documents are needed. By managing this process, we aim to simplify the setup for you and ensure that you can leverage the benefits of text messaging for your business effectively and without concerns about spam.

For any questions or to initiate your registration process, please contact our account management team directly.

Important Information for Brand Registration

Email Field: This is where you’ll add your Support Email Address. It needs to appear on your business website, have a working inbox, and use a registered domain name (@portapottycompany.com instead of @gmail.com).

Phone Number Field: This should be the direct contact number for you, the person filling in the form. Do not enter a general office number or an admin assistant’s number; this must be the direct contact number for the person filling in the form.

Tax Filing Business Name Field: This must match exactly what appears on your IRS or EIN paperwork. Punctuation and capitalization matters so we recommend copying your business name directly from your IRS or EIN paperwork.

Company Website or Online Social Presence Field: Your business name must appear on your website and match exactly what appears on your IRS or EIN paperwork.

• Please Note: A  website URL that shows a 404 Error message, shows a ‘Not Secure’ message (such as “http” instead of “https” URLs), or appears to be a temporary landing page will not be approved.

Tax Number/ID/EIN Field: This must exactly match the number that appears on your IRS or EIN paperwork. It is not a social security number. The format should be ‘55-5555555’.

Business Address Fields: This must match exactly what appears on your IRS paperwork. Your business address must also be displayed on your website.

Call To Action & Opt-In Options: You must select at least one of the provided options, but you can select more than one if desired.