Add Barcodes/QR Codes to Itemized Products and Geolocate Them

When you itemize your products, you may want to use barcodes and/or QR codes to track their location throughout a rental. 

Drivers can scan the barcodes/QR codes to log each unit's GPS coordinates during delivery, services, and pick-up jobs, providing pin-point accuracy of your items. 

Office staff and anyone else with ServiceCore's mobile app can also scan barcodes/QR codes between rentals, if needed, such as when first tagging your units.

Please Note: Only the individual units of itemized products can associated with barcodes/QR codes or geolocated in ServiceCore.

Before You Start

Here are a few things to know before you continue:

• To see if you have access to this feature in ServiceCore, please check out this article on user permission levels.
• Barcodes/QR codes must already exist on the items you wish to scan.
• ServiceCore does not provide barcode/QR code stickers/tags. You'll need to choose a vendor that best fits your operations and budget. 
• ServiceCore accepts barcodes/QR codes of up to 128 characters.
• Barcodes/QR codes can only be added to items using ServiceCore's mobile app.
  • For Android users, download from the Google Play store.
  • For Apple users, download from the App Store.
• You'll need mobile data or a WiFi connection in order to scan barcodes/QR codes using the mobile app.
• Your mobile device must have a functioning camera in order to scan barcodes/QR codes using the mobile app.
• Scan the barcode/QR codes in good lighting conditions, otherwise ServiceCore may not be able to read them.
• App Permissions for your device's Camera and Location must be enabled for ServiceCore's mobile app in your device's settings in order to geolocate items.
• You must geolocate items in order to see them on your inventory map.

Choose a Barcode/QR Code Supplier

You can order barcode or QR code stickers/tags from any supplier that meets your business needs. ServiceCore doesn't maintain an exclusive supplier relationship, so you’re free to choose the supplier that best fits your operations and budget.

When selecting a supplier, look for vendors that offer:

• Durable, scannable asset tags made for outdoor and heavy-use environments.

• Options for different materials, sizes, and layouts.

• Sample tags to test before full production.

• Easy reordering for replacements or fleet expansion.

Choosing a supplier experienced with barcode or QR code printing can simplify setup and help reduce scanning or assignment errors.

TIP: Ask your supplier to provide proofs or test scans before finalizing your order to confirm compatibility with ServiceCore’s scanning system.

Associate Barcodes/QR Codes to Itemized Products

To associate barcodes and/or QR codes to your items, follow the instructions below:

1. Log into ServiceCore's mobile app on your mobile device.
2. Tap the menu icon in the top left corner.
   
   
3. Tap "Inventory".
   
   
4. Use the search field at the top to quickly find the product or scroll until you find it. Tap on the product to open its list of items.
   
   
5. Tap on the barcode icon across from the item you're looking for.
   
   
6. Your device's camera will turn on and you'll need to center your barcode/QR code in the white box. 
   
   TIP: Depending on your device, the app will automatically scan and enter the barcode/QR code. If this doesn't happen after a few seconds, tap the orange checkmark in the bottom.
   
   
7. After the barcode/QR code is scanned, you'll land on the items details page where you'll see the newly added barcode/QR code.
   
   

TIP: You can easily rescan an item's barcode/QR code by tapping the refresh icon.

In addition to seeing the barcode/QR code in the mobile app, you'll also see it when you look at the item in ServiceCore's web browser.

Geolocate Your Items

Adding GPS coordinates to your itemized product's individual units is extremely useful when managing your inventory. 

Knowing where your units are at all times can help you confirm deliveries were made to the right location, recover lost or misplaced units, plan efficient routes, and resolve disputes with customers.

Geolocate Items During a Job

To add GPS coordinates to an item during a delivery, service, or pick-up job, drivers will follow the instructions below:

1.  Before starting a job, tap to expand the Inventory section.
   
   
2. Tap the map pin icon that appears next to the item they need to geolocate.
   
   
3. ServiceCore will scan for the driver's location and enter those latitude and longitude coordinates into the item's profile. The only thing that'll change on-screen for the driver is the 'Updated' date and timestamp under the item's serial number.
   
   TIP: If the driver has already started the job, they'll see the Inventory section auto-expand and can tap the map pin icon from that screen instead.
   
   

Geolocate Items Between Rentals

To add GPS coordinates to an item between rentals and jobs, watch the video above or follow the instructions below:

1. Log into ServiceCore's mobile app on your mobile device.
2. Tap the menu icon in the top left corner.
   
   
3. Tap "Inventory".
   
   
4. Use the search field at the top to quickly find the product or scroll until you find it. Tap on the product to open its list of items.
   
   
5. Tap on the item you're looking for.
   
   
6. Tap "Log GPS Location" at the bottom if the item has never been geolocated before.
   
   
   
   If the item has been geolocated before, tap the "Update GPS Location" button at the bottom instead.
   
   
7. ServiceCore will scan for your location and enter those latitude and longitude coordinates into the item's profile which will appear on-screen.

View Geolocated Items on a Map

After you've geolocated your units, you'll see them on your inventory map in your account's settings. The map shows where each unit is currently located; it doesn't hold a history of where the units have been.

To view your geolocated items on a map, follow the instructions below:

1. Click on your name in the top right corner.
2. Click on "Settings".
3. Click into "Inventory".
4. Click into "Map".
5. Check the box next to the itemized product you'd like to see on the map.
   
   

TIP: If you're not seeing items appear on the map as expected, it may be due to the item not being geolocated yet or because the driver didn't select the serial number(s) of the item(s) associated with the rental.

If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!