Product availability is the real-time count of how many units of each of your products are currently available to be rented out to customers on a given day.
ServiceCore calculates this automatically based on what products are in your inventory and what’s already committed to for future and current rentals. If there's a discrepancy between your product availability and the jobs you've scheduled, you'll see an invalid product availability alert.
Knowing your product availability at all times helps you avoid overbooking, plan future rentals with confidence, and keep your operations running smoothly.
Before You Start
Here are a few things to know before you continue:
- To see if you have access to this feature in ServiceCore, please check out this article on user permission levels.
- Historical availability data only goes back to 2/4/26.
- Invalid product availability alerts will appear for upcoming jobs.
About Product Availability
Because your inventory is the backbone of your business, ServiceCore helps you efficiently manage your inventory's availability to save you time and avoid costly inventory errors.
There are 6 places in your ServiceCore account where you can view your products' availability:
- From the bottom of your main Dashboard page.
- In the Create Rental and Edit Rental pages.
- In your main Settings area under Inventory.
- In your main Rentals area under Inventory.
- In a rental's details page. This availability table is limited to just the products associated with the rental.
- In a Yard's details page. This availability table is limited to just the products located at this yard.
How Product Availability is Calculated
ServiceCore calculates product availability in real-time for both itemized and unitemized products.
The day-by-day count is based on what products are currently marked Active and located in a yard (not associated with a rental or job). Availability is tracked per yard so you can see how many units are at each location.
ServiceCore calculates past product availability based off of job completion; the day-by-day counts from today forward are updated off of projections of completed and future scheduled jobs.
When a delivery job is completed, availability decreases by the quantity delivered. When a pick-up job is completed, availability increases as units are returned to your yard. If a past scheduled job is not completed, the associated product's availability will NOT be adjusted.
For instance, if a pick-up job was scheduled for yesterday but the assigned driver didn't mark it Complete, the associated product(s) won't have their availability increased.
If a transfer job is scheduled between your yards, the product's availability at both its origin yard and destination yard only updates after the job is completed. For more information on transfer jobs, click here.
Please Note: Pick-up jobs marked “Unable to Complete” won’t count towards increasing the product’s availability. Only pick-up jobs marked Partially Serviced and Completed will increase your availability counts.
Invalid Product Availability Alert
In your main account settings, you may have turned on the ability to "allow overselling available inventory".
Turning this setting on means that you'll be able to create delivery jobs for products that don't have units available on the day you're scheduling the delivery job for. This can be helpful when you know that a current rental will end before the new rental begins, thereby freeing up the needed unit(s).
However, rentals don't always go to plan and mismatched product availability can quickly cause major disruptions for your business operations and your customers if left untracked.
To help you stay on top of oversold inventory, ServiceCore alerts you of product availability conflicts by displaying an Invalid Product Availability alert in your account when needed.
There are 4 places in your ServiceCore account where you'll see an Invalid Product Availability alert:
- At the top of your main Dashboard page.
- In the Create Job and Edit Job pages.
- At the top of an associated job's details page.
- At the top of an associated rental's details page.
You'll also see a warning message appear when creating a delivery or exchange job.
Resolve Invalid Product Availability
ServiceCore automatically reviews your current and upcoming rentals/jobs, and creates a product availability projection based on how your products are scheduled to move.
Common scenarios that'll trigger ServiceCore to show the Invalid Product Availability alert include:
- Delivery jobs scheduled for a day where the products and/or quantity needed aren't available (usually because there isn't a pick-up job scheduled for the needed products).
- Exchange jobs scheduled for a day where the products and/or quantity needed aren't available in your yard (usually because there isn't a pick-up job scheduled for the needed products).
- Pick-up jobs not marked Complete by the assigned driver, causing your inventory availability to stay at 0.
- Pick-up jobs being cancelled (deleted) or not scheduled yet for an oversold product.
- Transfer job between yards scheduled to occur after a delivery job (usually due to route optimization on the Schedule).
In order to resolve the alert, you'll need to fix the underlying issue which usually involves one of the below options:
- Click into the job and confirm what product is needed on which day. Go to the product's details page and review all the In Progress rentals associated with it. Determine if a pick-up job needs to be scheduled.
- Click into the job and confirm what product is needed on which day. Go to the product's details page and review all the In Progress rentals associated with it. If a pick-up job is already scheduled, confirm that it's been marked Complete.
- Review the order of jobs on your Schedule and reorder them so that pick-up and transfer jobs are completed by your drivers before delivery and exchange jobs.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!