A number of things can interfere with your ability to download and print PDFs out of ServiceCore. For example, there may be a problem with your browser settings, popup blockers might be on, an ad blocker might be on, or you may need to download a PDF reader software to be able to view PDFs.

In this article, you'll learn about what kind of issues can prevent you from being able to download and print PDFs from ServiceCore, and how to address these problems.

About Printing in ServiceCore

When you see the option to print something in ServiceCore, you're not actually printing anything. Clicking "Print" will not send a request to a printer you have hooked up to your printer or connected wirelessly. Instead, "Print" means "Download". So, for example, if you are looking at invoices, when you click on "Print Invoice" the following will happen, depending on what browser you're using:

1. The PDF download will start immediately in the same window or tab you have open
2. The PDF download will open in a new tab or window
3. Your browser will ask you if you want to download the PDF

To change the name or download location of a PDF file you want to download, right-click the download link and select "Save As" or "Save link as...". Then, once you have downloaded the PDF, you can choose to print this out, or attach it to an email, or save it to your computer or mobile device.

PDF Reader Software

In order to download a printable PDF from ServiceCore, you will want to have a PDF reader software installed on your computer or mobile device so you can open the file, view it, and print it out. You're welcome to use whatever PDF reader software you want. Here is a link to download Adobe Acrobat Reader (it's free and secure):

Compatible Web Browsers

For a full list of compatible web browsers for use with ServiceCore, please check out our article about minimum system requirements. If you're using a browser that's not on this list, you may experience unforeseen issues using ServiceCore and downloading PDFs.

Browser Download Settings for PDF Files

If you have any issues downloading PDFs from ServiceCore to print out, information about how to check your browser download settings are below.

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Brave
• Opera

Google Chrome

Google Chrome opens PDF files in the browser window by default, instead of saving it to your downloads folder. For specific information about downloading files in Google Chrome, check out these articles:

• Download a file
• Fix file download errors

Or, follow these steps to change if PDF files are downloaded or opened automatically:

1. Open Google Chrome
2. Go to PDF documents settings page
3. If you want PDF files to automatically open in Chrome, leave the toggle off
4. If you want PDF files to download instead of opening in Chrome, turn the toggle on (so it turns blue)
   
5. To control where files are downloaded, in the search box at the top of the page enter Downloads
6. In the search results that appear, you can click Change to change where files download
7. You can also turn on or off the setting to ask where to save each file before downloading
   

Block or Allow Pop-ups

Sometimes PDFs can get blocked by Chrome. To control your pop-up settings, check out this article:

• Block or allow pop-ups in Chrome

Mozilla Firefox

If you're using the Mozilla Firefox browser, check out these articles:

1. Change what Firefox does when you click on or download a file
2. Changing download actions
3. For help with download problems, see What to do if you can't download or save files

Block or Allow Pop-ups

Sometimes PDFs can get blocked by Firefox. To control your pop-up settings, check out this article:

• Pop-up blocker settings, exceptions and troubleshooting
• Pop-up blocker settings

Microsoft Edge

Microsoft Edge does not download PDF files by default and this setting can't be changed. However, Edge gives you the option to save a PDF after it opens in the browser.

1. Browse to the PDF file in ServiceCore you'd like to view or download and click it
2. The file should automatically open in a new browser window or tab
3. To save (download) the PDF, click the Save icon in the upper right corner of the screen
   

Block or Allow Pop-ups

Sometimes PDFs can get blocked by Edge. To control your pop-up settings, check out this article:

• Block pop-ups in Microsoft Edge

Brave

By default, Brave opens PDFs in the Brave PDF viewer. To download PDFs instead of opening them, turn on Download PDF files instead of automatically opening them in Brave.

Or, follow these steps to change if PDF files are downloaded or opened automatically:

1. Open Brave browser
2. Go to PDF documents settings page
3. If you want PDF files to automatically open in Brave, leave the toggle off
4. If you want PDF files to download instead of opening in Brave, turn the toggle on (so it turns blue)
   
5. You can also control automatic download settings

Other articles you mind find helpful:

• How do I fix file download errors?
• How do I change site permissions

Opera

By default, Opera opens a PDF file in the browser window instead of saving it to your downloads folder. To change how Opera handles PDF files, check out these articles:

• Download and manage files

Block or Allow Pop-ups

Sometimes PDFs can get blocked by Opera. To control your pop-up settings, check out this article:

• Block ads and pop ups

Next Steps

Additional articles you might find helpful include:

• FAQs About Email Deliverability
• Send Accounting Emails to Multiple Email Addresses