The items mentioned below will be available on or after March 31, 2026. This is a preview of what's coming in the next release. To see these new features once they go live, please perform a hard refresh in your browser and update your mobile app to the latest version (9.6.0). Here's how to Get the Latest Version of ServiceCore.
New Offline Mode in Android Mobile App
We’ve upgraded the ServiceCore mobile app so drivers can reliably complete work even in areas with poor or no signal. New Offline Mode in Android app version 9.6.0, automatically queues changes when connectivity is low, then syncs them when a stronger connection is available—helping you capture accurate job and inventory data without extra effort from drivers.
Rollout
With this release, we are conducting a phased rollout. The release will gradually become available to all Android users over the course of the week with iOS soon to come.
Bug Fix: GPS Data Not Consistently Updating with Barcode Scans, we fixed an issue that was causing inconsistent GPS updates when barcode scanning
Bug Fix: Serial Numbers Issues Synching when Multiple Exchange Jobs are Scheduled, we fixed an issue that was causing incorrect serial numbers from appearing on rentals after completing an exchange job.
Septic – Automated Email Reminders
We’ve introduced Automatic Message Reminders to help septic businesses stay on top of long-term maintenance reminders without manual spreadsheets or one‑off emails. This feature lets you create messaging automations that schedule follow‑up emails after jobs are completed, so you can drive more repeat business with less admin work.
What's New:
- Trigger Future Messages with job types
- Select your own timelines after job completion
- Manage all of your Scheduled Emails through our new 'Upcoming Emails' List
- Quickly find any Upcoming Emails per customer in the Customer Details page
More information on how to get started.
Switch Between Companies in the Customer Portal
Customers using the Customer Portal can now easily switch between multiple companies tied to the same email address. You can select a company at login or switch between companies at any time from the left-hand menu in the portal.
PO Number Added to Estimates
You can now add a PO Number to estimates under Estimate Info. The PO Number will carry through when creating a Job, Rental, or Invoice from the estimate and will also appear on the Estimate PDF, helping you keep records consistent across your workflow.
Automatic Customer Contact Sync for Recurring Invoices
We have updated recurring invoice templates to ensure customer contact information stays in sync automatically. You can now set templates to "inherit" contacts from customer details, so when you update a customer’s email on their profile, those changes immediately flow through to all associated recurring templates and future invoices.
Key Details:
Automatic Enrollment: To save you time, the system will automatically enable this sync for any existing template where the contacts already match the main customer profile.
Preserved Customization: If a template is currently set to a different contact (such as a specific site contact), the system will respect that unique setup and will not change it.
Streamlined Billing: This update eliminates the need to manually edit individual templates when a customer’s billing contact changes, ensuring your invoices always reach the right person.
High-Precision Tax Support
You can now enter tax rates with up to five decimal places (e.g., 8.12345%) to perfectly match state and local tax requirements and your accounting software. This will not change anything about how taxes get calculated, so your totals are always 100% accurate. While we’ve increased the precision, we’ll continue to hide unnecessary zeros to keep your invoices easy to read.
Fixes
"Not enough inventory" warning when Overselling Inventory: We fixed an issue that was causing customers to not submit rentals when overselling.
Re-associating inventory when picking up and servicing units: We fixed an issue that was causing to re-associate units if a service job was completed after a pickup job for those units.
Payment Notification Emails Sent to Correct Recipients: We fixed an issue where payment notification emails (such as declines and chargebacks) were being sent to customers instead of your internal team. These emails are now correctly sent to the appropriate billing, manager, and owner users, ensuring the right people are notified of payment issues.
Final Arrears Invoice Email Update: We have updated the email workflow for final arrears invoices for customers with a "Print" billing preference. Now, when a final pickup is scheduled and the invoice is generated, the PDF is automatically emailed to the user who scheduled the final pickup job. This ensures your team has immediate access to the document for your internal records or mailing process.
Price Book Badge Update We updated the "Price books Rate" badge on line items to only show when a unique, non-standard rate is applied. Previously, the badge sometimes appeared even if your Price book rate was the same as your standard rate. This change makes it easier to spot at a glance when special pricing is actually being used.