The items mentioned below will be available on May 26, 2026. This is a preview of what's coming in the next release. To see these new features once they go live, please perform a hard refresh in your browser and update your mobile app to the latest version (9.6.3+4). Here's how to Keep ServiceCore Up to Date.
Feature Update: Deactivating Products
You can now deactivate products that are no longer in use, keeping your product list clean without losing any historical data.
Deactivated Products |
Deactivate Button |
What Changed
- Deactivated products are hidden from new rentals, jobs, and availability charts.
- Deactivated products remain visible in existing records.
- To deactivate a product, it must have no assigned services, no active rentals, and no active itemized units.
- For itemized products, deactivate all associated items before deactivating the product.
- You can reactivate a product at any time if you need it again.
Why It Matters
Over time, product lists can get cluttered with equipment you no longer rent. Deactivating keeps your list clean and your availability charts accurate, without deleting records you may need for reporting or auditing later.
New to Products?
Learn more about managing inventory in ServiceCore: Inventory Products Overview.
Feature Update: Default Class on Services
You can now set a default Class on a Service, so the class auto-fills any time that service is added to a job, invoice, or rental rate. This field is optional, but if you regularly associate certain services with specific classes, it can save your team a lot of repetitive data entry.
What Changed
- A Default Class field is now available on each Service in your account settings.
- Once set, the class auto-populates when that service is added to an invoice, job line item, or rental rate.
- Setting a default class is optional. If you prefer to leave the class blank at the service level, you can.
- Your team can still manually edit or override the class on any individual line item.
- If you use QuickBooks Online, this update does not affect your existing QBO sync configuration or item list.
Why It Matters
If your team assigns classes to most or all of your service line items, they've been doing that manually every time. Setting a default at the service level removes that repetitive step and reduces the chance of a line item being left unclassified.
New to Classes?
Learn how to set up Classes in ServiceCore: Add Classes.
Learn how to manage your services: Add Services and Surcharges.
Feature Update: View "Next Service Due" on System Tables
The "Next Service Due" date is now visible directly in the system tables on Customer and Site pages.
What Changed
- A "Next Service Due" column is now available in the system tables on Customer and Site pages.
- The date shown pulls from Service Reminders, not the "Next Service" badge on the System Details page.
Why It Matters
You no longer have to open each system record to check when service is next due. You can see upcoming service dates at a glance from the Customer or Site level, which speeds up scheduling and customer conversations.
New to Service Reminders?
Learn how to create and manage reminders: Create Service Reminders.
Fixes
Job Line Item Class on 'This and all following': Fixed an issue where adding a class to a line item on a recurring job did not carry forward to future jobs when selecting "This and All Following Jobs." The system now ensures that the assigned class properly copies to all subsequent jobs in the series along with the line item itself.
Products Page Rented Count (Yard Locations enabled accounts only): Fixed an issue on the Products page where the "Rented" count was incorrectly including units from past uncompleted jobs for yard locations enabled accounts. The count now accurately reflects only units on completed past delivery jobs and those in scheduled future jobs, providing a more precise view of your current inventory status.