The purpose of this help article is to provide you with a glossary of the most common QuickBooks Desktop sync errors you might encounter when reviewing your error logs. Along with the error messages, we also provide a human-readable translation and instructions for how to solve the errors.
That being said, sometimes the error messages are a little confusing and hard to figure out what to do to fix them. We're here to help if you get stuck. Please submit a support request if you need assistance.
Before You Start
| If your account currently syncs with QuickBooks Online or QuickBooks Desktop, we will soon be making it easier for you to see any sync errors and to resolve them yourself, without having to submit a support request each time you need assistance. If you're interested in being a part of this pilot program, please send an email to support@servicecore.com with the subject line "QuickBooks Error Log Access Request" and we'll get you started. |
Here are some things to know about troubleshooting and fixing your sync errors:
- If your ServiceCore account is not enabled to sync with QuickBooks Desktop, this article doesn't apply to you
- QuickBooks Online users should go to this article instead: QuickBooks Online Glossary of Error Messages
- Please read over this article so you are familiar with how the sync works: About QuickBooks Desktop Sync
- The most common way to re-sync a failed item is to edit and re-save the item in ServiceCore
- You don't need to edit anything on the page
- Simply click Edit for the item and then click Save
- That's all it takes to trigger the item to re-sync
- If you have an item that is linked to multiple transactions in your account, for example, an invoice that is linked to 5 payments, to get everything to re-sync you will need to:
- Edit and re-save that invoice
- Then you will need to edit and re-save all the linked payments
- To sync your changes from ServiceCore to QuickBooks Desktop, you must manually click the Web Connector in QuickBooks Desktop
- Here are our recommendations about Sync Frequency
How Items are Linked in ServiceCore
For visual explanation of how items are linked together and sync to Quickbooks, below is a decision tree flow diagram to explain why when, for example, a payment doesn't sync, you must check the invoices, service line items, account names and more to find the root cause of the sync failure. A good way to think about this is that it's creates a "cascade" effect, like a waterfall, dominos or chain reaction. A failure in one thing far down the chain will cause the next link to fail, and then the next, and so on.
Click on the image to open it full size:
Glossary of Error Messages
| Error Message / Translation | Steps to Solve | |
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“ERROR:(3145) - The name "<customer-name>" of the list element is already in use” Sync direction: Bridge → QBD Item Causing Error: Customer Translation: The customer name is already is use on the QBD file. |
Please double check in QBD file if any of these items could have the same name:
Once you have confirmed there is a record with the same name:
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ERROR:(3185) - There is an invalid reference to QuickBooks Customer "<customer-name>" in the ReceivePayment. QuickBooks error message: Invalid argument. The specified record does not exist in the list. Sync direction: Bridge → QBD Item Causing Error: Payment Translation: The customer this payment is for is not found during the sync. |
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ERROR:(3175) - There is an invalid reference to a parent "<customer-name>" in the Customers list. QuickBooks error message: Invalid argument. The specified record does not exist in the list. Sync direction: Bridge → QBD Entity: Customer Translation: This Site’s parent customer is not found during the sync. Generally indicating that there was a name change on the customer, which did not cascade. |
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Income Account <Account Name> could not be found in ServiceCore. Sync direction: Bridge → SC Translation: The Entity being synced (usually a service) is reporting a relationship to an Account whose Full Name does not match any ServiceCore Account’s Full Name. |
This issue can be caused by the “Show lowest subaccount only” setting in QBD.
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Site Must Have Parent Customer Sync direction: SC → Bridge Translation: The Site is missing a customer. |
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Other errors not on the list above |
If you encounter an error that isn't listed above, please submit a support request to ServiceCore to assist you. |
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