The items mentioned below will be available on or after April 3, 2025. To see these new features, please perform a hard refresh in your browser and update your mobile app to the latest version (9.4.41). Here's how to Get the Latest Version of ServiceCore.

Mobile - Ability to Mark Jobs as Complete without Selecting all Serial Numbers 

With mobile app version 9.4.41, we have re-enabled the "Complete" option for pickup and delivery jobs where the number of serial numbers selected does not match the number of units on the job. With this update, there are two changes in the workflow from that will persist:

1. We have removed default completion status for pickup, delivery, exchange jobs
   1. Regardless of the number of serial numbers selected, the driver will still need to select a completion status to complete the job
2. If the number of serial numbers selected does not match the number of units on the job, they will still be presented with a warning message
   1. This will give users the ability to correct any issues while onsite

Fixes

Limited Contact Visibility in Customer Portal Settings: With this release, for Pro Plan customers, the Customer Portal now correctly displays all company contacts, ensuring full visibility and access for customers managing their counts. 

CVV Field on Public Payment Pages Not Viewable on Smaller Mobile Devices: With this release, we've resolved the display issue to ensure the CVV field is clearly visible and accessible on smaller mobile devices, allowing customers to complete payments successfully.  

Batch Billing 'In Progress Updates: With this release, we've made an update to ensure that we're clearly communicating when batch billing invoices are in process. This should prevent previewing, printing, etc. a batch before all of the invoices in the batch are finished generating.

Mobile App - Exchange Jobs Do Not Display the Delivered Serial Number: With mobile app version 9.4.41, we have fixed and issue that prevented both the serial numbers for the units being picked up and delivered from being displayed on the completed job.