The items mentioned below will be available on August 18, 2026. This is a preview of what's coming in the next release. To see these new features once they go live, please perform a hard refresh in your browser and update your mobile app to the latest version (9.6.7). Here's how to Keep ServiceCore Up to Date.
Feature Update: KPI Badge Design Update
KPI badges throughout ServiceCore now use one consistent design.
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What Changed
- KPI badges across ServiceCore, including in Accounting, your Dashboard, the Estimates tab, and customer profiles, now share one unified design with a white background instead of a colored one.
- The numbers, buttons, and actions tied to each badge work exactly as they did before. Nothing about their functionality has changed.
Why It Matters
Previously, KPI badges looked different depending on where you saw them in ServiceCore. This update gives every badge a single, consistent look across the platform.
Feature Update: Job Status Validation for Unable to Service
ServiceCore now prevents "Unable to Service" from being selected on Pick-Up, Delivery, and Exchange jobs once any product counts have been entered.
What Changed
- If you've entered any product counts, such as delivered, picked up, or exchanged quantities, on a Pick-Up, Delivery, or Exchange job, "Unable to Service" appears grayed out and can't be selected as the completion status.
Why It Matters
This prevents accidental status changes that could conflict with inventory movements you've already recorded, keeping your product counts and availability accurate.
Coming August 20: Data Share Updates
Audience: ServiceCore accounts enrolled in ServiceCore Data Share
If you pull ServiceCore data into your own warehouse, a new view and a new column are being added to your Data Share on August 20, 2026.
New view:
- A view exposing the conditional visibility rules for fields in your Custom Workflows, showing when a field is shown or hidden based on another field's value.
New column:
- Company preferences: a billing manager email field identifying the contact responsible for billing communications at each company.
What to Do Next
Full details on data types and null-allowance will be available here: Data Share Release: August 20, 2026
Fixes
Completing Pickups for Itemized Inventory: Fixed an issue where completing a pickup for itemized inventory didn't let you confirm which specific units came back, and partial pickups required the system to guess. You can now select the serial numbers picked up and enter the total quantity for the job. A full pickup returns all units to the yard automatically, and a partial pickup returns only the units you select and flags the job for reconciliation.
Rental Map and Mismatch Accuracy for Partial Deliveries: Fixed an issue where rentals could show as "in progress" on the map and in mismatch views when the delivered quantity differed from the original order quantity. These views now use the actual delivered quantity, so your map and reports reflect what's really in the field.
Bulk Product Quantity Duplicate Submissions: Fixed a bug where double-clicking Save while editing bulk product quantities could double-apply the change to your yard counts. Duplicate submissions are now blocked, so your "In Yard" counts and Total Quantity stay in sync.