Use the ServiceCore Mobile App to view your assigned jobs, review job details, and start work in the field. The Mobile App gives drivers and technicians access to their daily schedule, job information, and navigation tools so they can prepare for each stop and begin work on-site.
Before You Start
Here are a few things to know before you continue:
- Jobs must be assigned to you before they appear in the Mobile App.
- Make sure you are logged in and viewing your schedule for the day.
- Review job details before arriving on site.
- Start the job when you are on-site and ready to begin work.
Prepare for Your Day
Before starting your day, download inventory if you will be working with inventory and expect limited connectivity.
Please Note: If your jobs do not use inventory, such as septic or grease pumping, you can skip this step.
Downloading inventory allows you to:
- Access assigned inventory while offline
- Continue working in areas with poor or no service
To download inventory:
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Tap the “menu” (three lines) icon.
- Tap “Inventory.”
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Tap the “three dots” menu.
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Tap “Download Inventory.”
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In the window that appears, tap “Download Now.”
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After your inventory has finished downloading, tap the “menu” icon.
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Tap “My Schedule” to return to your list of jobs for the day.
View Your Schedule
When you log in, the Mobile App takes you to your schedule for the day.
From here, you can:
- View all assigned jobs in order
- Navigate between past and future dates
- Return to the current day’s schedule
- Open jobs to view more details
Before starting your first job, review your route details.
Here you can review:
- Total number of stops
- Estimated distance and duration
- Types of jobs scheduled (service, delivery, pickup, or exchange)
Job Details Overview
When you tap a job in your job list, you will see important information about the job at the top.
- Customer Name and Job Number
- Job Type and Customer Type
- Emergency, Repeat, or Rental Tags (when applicable)
- System Type (when applicable)
- Site Name, Location, and Number
- Get Directions Button
Below that information is a list of sections that provide more details about the job.
Most of this information is hidden to start, but you can expand each section by tapping its carrot (<) icon.
Driver Notes
Site Notes & Contacts
TIP: Tap the “phone” icon to call the site contact when needed and click Site Attachments to open them in a browser on your phone.
Services
Inventory (when applicable)
System Information (when applicable)
This section will hold information including system name, construction, capacity, hose, depth, and lid or system cover information.
Attachments
Job Type
Customer Information
Disclaimer (when applicable)
Start a Job
Once you are ready to begin work, and start the job, follow these steps:
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Tap the Job in your job list.
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Tap “Get Directions.”
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In the menu that appears, tap your preferred map.
- Drive to location.
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Once you arrive, tap “Start Job.”
After starting a job, you can begin completing work, including:
- Performing assigned tasks
- Managing inventory
- Adding notes or photos
- Updating job progress
FAQs
Why don’t I see any jobs in my Schedule?
Jobs must be assigned to you before they appear in the Mobile App. First, confirm you are viewing the correct day. If you still do not see any jobs, contact your dispatcher.
What does starting a job do?
Starting a job records the start time and updates the status in ServiceCore.
Can I view job details before starting the job?
Yes. You can open and review job details, directions, and notes before starting the job.
If you have any questions, please reach out to our Support team through the chat widget on the bottom of this page or by sending an email to support@servicecore.com!