Start a Job Using the Mobile App

With a few taps, the ServiceCore Mobile App makes quick work of starting a job. View driving directions, see what services need to be performed, associate inventory, scan barcodes, get a signature, and send a job completion email are all possible. And the best part, starting a job can be done while offline, when technicians are outside cellular and Wifi coverage areas.

Before You Start

For All Jobs (Rental and Non-Rental)

Here are a few things to know before you start a job using the ServiceCore Mobile App:

  1. Install the ServiceCore Mobile App your device
  2. Enable app permissions for:
    • Camera
    • Storage
    • Your Location
  3. Technicians can only see jobs assigned to themselves
  4. Technicians cannot see "Unassigned" jobs, or jobs assigned to other technicians
  5. If you might leave cell phone or Wifi coverage while using the mobile app, please read over offline mode FAQs so you understand when and how offline mode works
  6. Site contacts and notes are not available in offline mode
  7. Once a job has been started and is in progress, it cannot be paused or stopped, it can only be completed
  8. If you need to restart a job, this can be completed using the ServiceCore web app

For Rental Jobs

If technicians perform rental jobs using the Mobile App, please make sure:

  1. Technicians download inventory before leaving cell phone or Wifi coverage by following the steps in this section: Download Inventory
  2. All itemized inventory that use barcodes or QR codes have been scanned and added, by following these steps to associate barcodes and QR codes to inventory items

How to Start a Job Using the Mobile App

Quick Links

  1. Login
  2. Download Inventory
  3. Start Job
  4. Get Directions
  5. Review Job Details


First step: Log in! Here's how:

  1. Launch the ServiceCore mobile app on your phone or tablet
  2. Log in with your Email address and Password
  3. If you would like to use your Touch ID / Face ID for future times you login, tap Yes on the alert message that appears. If not, tap No.
  4. Wait while the app builds your profile

Download Inventory

If you are a rental company, follow the steps below, if not, skip to Start Job and Get Directions:

  1. In the header, tap on the menu icon (three stacked lines, aka the hamburger icon) in the upper left corner of the screen
  2. In the menu that appears, tap Inventory

  3. Tap the 3 vertical dots in the upper right corner
  4. Tap Download Inventory
  5. Tap Download Now in the pop-up that appears
  6. Wait while your inventory downloads
  7. In the header, tap on the menu icon in the upper left corner of the screen
  8. Tap on My Schedule from the list of options that appear

Start Job

After logging in, and downloading inventory, you're ready to start a job by following these steps:

  1. On the schedule, locate the job you want to start
  2. Tap on the Job you want to start 
  3. Tap Start Job at the bottom of the screen if you want the job completion time to include drive time
  4. You will see the top of the screen turn green and show the job start time

Get Directions

To get turn-by-turn driving directions to the job site, follow these steps:

  1. Tap Get Directions
  2. Follow any prompts that your device shows to open your default map or navigation application
  3. Navigate and drive to the job site
  4. If you haven't done so already, tap on Start Job (drive time will not be included in the job completion time if you tap Start Job once you arrive on site)

Review Job Details

Before you start work on the job, you can review the following sections for important job-related information and notes. 

Upper Section

The upper part of the job shows you:

Information Shown Example
  1. Job Number
  2. Job Status
  3. Start Time
  4. Job type
  5. System type and size
  6. Start Time and End Time
  7. Emergency Job or Repeat Job
  8. Company/Organization or
    Customer Name
  9. Site Name
  10. Site Address
  11. Site Number
  12. Site Type

Lower Sections

Below the upper section you will see the following sections from top-to-bottom. Tap the orange (+) icon in each section if the information isn't visible:

  1. Site information that includes site contacts and notes (not available offline). Tap the green phone icon to call the site contact phone number.
  2. Driver notes
  3. Services that need to be performed for this job
  4. System Information including system name, construction, capacity, hose, depth, and lid or system cover information. This appears only for non-rental jobs that have a system associated to the site.
  5. Attachments
    1. Tap on the orange file name to download and view attachments
    2. Tap the Take Photo button to add photos to the job
  6. Customer information including company name, contact name, customer name, email, phone, and division. Tap the Phone icon to call the phone number.
  7. Disclaimer will show as the last section if the job has a disclaimer

Next Steps

After you've started the job your next steps might include:

  1. Get Driving Directions to an Inventory Item
  2. Manage Inventory During Delivery Jobs Using the Mobile App
  3. Manage Inventory During Pick-Up Jobs Using the Mobile App
  4. Manage Inventory During Service Jobs Using the Mobile App
  5. Complete a Job Using the Mobile App
Was this article helpful?
0 out of 0 found this helpful