The items mentioned below will be available on October 6, 2026. This is a preview of what's coming in the next release. To see these new features once they go live, please perform a hard refresh in your browser and update your mobile app to the latest version (9.6.11). Here's how to Keep ServiceCore Up to Date.
Workflow Change: Final Pickup Inventory Updates
Completing a final full pickup for a rental now automatically clears the last known location of any serial numbers you didn't explicitly select during job completion.
What Changed
- When you complete a final pickup for a rental and all expected units are collected, any serial numbers you didn't explicitly select are automatically cleared from their last known yard location.
- A driver note is added to the job, recording which serial numbers were removed this way.
- This only applies to final pickups where all expected units are collected. Partial pickups aren't affected.
Why It Matters
Serial numbers left unselected during a full pickup used to stay tied to the job site, even after the equipment was gone, so your yard inventory didn't match reality. Now a final pickup clears those units automatically, keeping your inventory accurate without manual reconciliation.
New to Final Rental Pickups?
Learn more about ending rentals and tracking serial numbers in ServiceCore: Manage, End, and Delete Rentals.
Feature Update: Territory Filtering on the Schedule
Saved Filters on the Schedule now include Territories, so enterprise companies with multiple territories can filter their schedule views the same way they already do with Divisions.
What Changed
- Territories are now available as a filter option when building or editing a Saved Filter on the Schedule.
- Filtering behavior works the same way Divisions filtering already does.
Why It Matters
Companies covering a lot of ground can end up with a schedule map that's crowded with pins and hard to read. Filtering by territory narrows the view down to just the area you're working, which keeps the schedule more manageable for larger accounts.
New to Saved Filters?
Learn more about building and saving filters on the Schedule in ServiceCore: Filter Your Schedule.
Fixes: Bug Bash Edition
Over the last week plus, our team focused on burning down bugs. Out of a larger backlog, 16 of the fixes we feel matter most to you are shipping today, covering rentals, billing, scheduling, and more.
Rentals & Inventory
Product Audit Log Entries for Bulk and Itemized Products: Fixed an issue where expanding a Product Audit Log entry showed "Unknown Product" and left out unit counts. The log now shows the product name and the number of units added or removed for bulk products, along with the serial numbers for itemized products.
Job Date on a Rental After Viewing Schedule Suggestions: Fixed an issue where a job's date could change unexpectedly if you viewed scheduling suggestions for a different day, then closed the window without picking one. Jobs now keep their originally selected date.
Job Type Selection When Creating a Rental Job: Fixed an issue where creating a new job for a rental locked the job type picker to the first category you selected, such as Delivery. You can now switch between categories like Service, Exchange, and Pick-Up without restarting the job.
Customer Portal
Service History Access for Portal Users: Fixed an issue where staff with Owner, Admin, or Manager permissions couldn't view Service History in the Customer Portal due to a permissions error. These users can now access and interact with job history in the portal.
Address Display on the Payment Page: Fixed a layout issue on the "Make a Payment" page where long site addresses caused horizontal scrolling and misalignment on mobile devices. Addresses now wrap correctly across all screen sizes.
Scheduling, Routing & Mobile
Date on Appointment Confirmation Emails: Fixed an issue where appointment confirmation emails showed the date the job was created or sent instead of the scheduled service date. This happened specifically for jobs created with a time window and sent directly from the rental page without being re-saved. Emails now reflect the correct scheduled date.
Confirmation Email Field in the Mobile App: Fixed an issue where the Confirmation Email section appeared empty when completing a job in the mobile app, if the customer's communication preference was set to Print and no customer-level email was saved. Technicians can now see and select valid site contacts to send completion emails.
Monthly Jobs on Static Routes: Fixed an issue where monthly recurring jobs could be added to static routes, which are meant to support only weekly recurring jobs. Only weekly recurring jobs now appear and can be added when building a static route.
Monthly Jobs on Weekly Route Maps: Fixed an issue where monthly recurring jobs incorrectly appeared on the map when building a technician's weekly route. The route map now shows only weekly jobs, so dispatchers see exactly the stops that belong there.
Job Quantity on Hover in Schedule Week View: Fixed an issue where job quantity was missing from the hover tooltip on service jobs in the Schedule Week view. Rental service jobs now correctly show quantity in parentheses after the job name on hover, matching Day and List views.
Billing & Invoicing
Recurring Invoices Created in Closed Accounting Periods: Fixed an issue where Manager users could save recurring invoices dated inside a closed accounting period, sometimes without seeing a warning. Recurring invoices are now checked against your closing date the same way one-time invoices already are.
Autopay Filter for Bank and ACH Recurring Invoices: Fixed an issue where the Autopay filter on Recurring Invoices only recognized templates set up for autopay by credit card. Templates set to autopay from a bank account now show correctly under "Autopay: Enabled."
Proration on the Final Invoice After Pickup: Fixed an issue where a rental's final recurring invoice stopped prorating once the pickup job had been linked to an earlier invoice. Proration is now based on the actual pickup date, so the final invoice charges the correct prorated amount.
Symbols on Printed Invoices and Estimates: Fixed an issue where certain characters, like quotation marks and dashes, showed up as garbled symbols when an invoice or estimate was downloaded or printed as a PDF. These characters now display correctly, exactly as typed.
Print Receipt Link on Paid Invoices: Fixed an issue where clicking "Print Receipt" from the dropdown next to "Print Invoice" on a paid invoice did nothing. This now correctly generates the receipt, matching the behavior already available from the invoice list view.
Yard Locations
Routing Error When Switching Companies: Fixed an issue where users in Yard Locations-enabled companies hit a routing error when navigating to the Yards tab after switching companies. The app now clears cached data and routes to the correct yard for the active company.